A lot can happen in four months or more. If you’re preparing to reopen, and your team are on furlough or working from home, when it’s time to come back […]
In this webinar we hear from Lorraine Copes, founder of Be Inclusive Hospitality and how the absence of Black, Asian and Minority Ethnic people within positions of influence, or seniority […]
We are holding another open online forum for all mentors past and present at 11am (GMT) on Wednesday 31 March. This is an opportunity to share between us the success, wins and challenges of the programme, both in the actual “technical” process and the relationship with your mentee. To register for this free event, please […]
Join the live webinar: Personalize guest communication to drive incremental revenue using CRM & upselling John Seaton, Chief Revenue Officer, Cendyn; Chetan Patel, Vice President of Digital & CRM at Onyx Hospitality Group and Erik Tengen, co-founder of Oaky will be discussing how hotels can leverage the integration throughout the guest journey in a live […]
The IoH Scotland Branch invite you to join them on Tuesday 6 April 2021 for their webinar: Reopening Edinburgh’s The Royal Yacht Britannia and its own award-winning luxury hotel Fingal. Event overview: Welcome and introduction from IoH Scotland Branch Chairman Gordon Mackintosh MIH to this informal afternoon tea event and to Andrew Thomson MA MIH, Head […]
Free Webinar United Arab Emirates | HSMAI ME with Knowland Experts project the industry will recapture 80% of demand by the end of 2021. Now is the time for asset owners and managers to stimulate growth by re-engaging sales teams or get left behind. Special guest: Kristi White, VP of Product Management at Knowland. Find out […]
Our Sussex branch have spent the past year throughout the pandemic supporting and inspiring our Hospitality family and as we approach the reopening date for the sector, which after a […]
HSMAI Europe Channel Live TV Shows with interesting guests/topics. Press here to see our previous live streams. Exploring the beauty of focus in a strong hotel brand Tuesday April 13 from 2:00 pm – 3:00 pm CET During this interactive session, we will follow the captivating story of the creation of the quintessential Amerikalinjen brand […]
Live TV Shows with interesting guests/topics. Local debates/webinars in several regions like the Nordics, Germany, Holland, UK, Spain, France and other countries in Europe. Topic: To be confirmed. Press here to see our previous live streams.
We know hoteliers put attention into every detail of their guest experience right down to in-room refreshments. In this webinar, the Taylors team will be discussing why not all tea and coffee is the same, how to make a lasting impression with in-room refreshments, and why coffee bags are a game-changing format for hotels. Those […]
You are invited to join the IoH Sussex Branch for our Virtual AGM which we are holding on Wednesday 14 April 2021 at 6pm. We do hope you can attend, […]
HSMAI Europe Channel Live TV Shows with interesting guests/topics. Press here to see our previous live streams.
Learn how to use service to elevate your customer experience to improve loyalty and performance through delivering the basics consistently and then designing a few service moments that matter.
The IoH Midlands Branch would like to invite you to join them at their event: Insight from the Returning Customer. As venues begin to open in April, they look at what our guest expectations will be, how we can prepare for this and what plans are already in place to exceed guest expectations. They will […]
In this LinkedIn Live session, Oaky's Vijesh Yoganathan will chat with Upselling Course level 2 tutors and students to dig the insights!
An exciting online Passion 4 Hospitality event for students, arranged by the Institute of Hospitality. The 90 minute webinar will discuss and review the merits and rewards of the global […]
HSMAI Europe Brand Strategy MasterClass Every Wednesday April 21st – May 19th Set the date! HSMAI Europe Brand Strategy MasterClass (Virtually) Every Wednesday April 21st – May 19th from 2 […]
With mass redundancies and hundreds, if not thousands, of applicants for each new job vacancy; the world of recruitment has become that much harder to stand out from the crowd. […]
HSMAI Europe Channel Live TV Shows with interesting guests/topics. Press here to see our previous live streams.
Now is the time for hospitality businesses to consider the long-term benefits of an effective rewards or loyalty programme – to build brand reputation and, ultimately, increase visit frequency. It […]
You are invited to join the IoH Cymru Branch for our Virtual AGM and branch committee meeting on Tuesday 27 April 2021 at 5.30pm. We do hope you can attend, […]
HSMAI Europe Brand Strategy MasterClass Every Wednesday April 21st – May 19th Set the date! HSMAI Europe Brand Strategy MasterClass (Virtually) Every Wednesday April 21st – May 19th from 2 […]
HSMAI Europe Brand Strategy MasterClass Every Wednesday April 21th – May 19th Set the date! HSMAI Europe Brand Strategy MasterClass (Virtually) Every Wednesday April 21th – May 19th from 3 […]
Ronald Kinton, a former student of Westminster Kingsway College and co-author of Practical Cookery and The Theory of Catering, celebrated his 100th birthday in January 2021. Ronald and his fellow […]
#IamRemarkable strives to empower women and other underrepresented groups to speak openly about their accomplishments in the workplace and beyond, thereby breaking modesty norms and glass ceilings. In collaboration with […]
Join the IoH London Branch for their event Revenue Optimisation considerations for hotel re-openings They will be joined by a live panel: Jutta Moore – Owner of Moore Hotel Consulting Inna […]
#OakyGreenWeek expert talk by SeaGoingGreen There are ways to reduce your impact on the environment without uprooting your operations. Start with small changes and collectively, we’ll make a big difference! […]
Join us for an expert talk by Ally Dragozet, CEO of SeaGoingGreen. Ally is a sought after consultant praised by the likes of the World Economic Forum, Forbes and Entrepreneur magazine.