Following the launch of DWF Law’s whitepaper ‘The future of the hospitality customer journey’, found here we are now holding a webinar in January to review any new opportunities or challenges facing the sector and what else organisations within the hospitality sector must take into consideration to reopen and reactivate effectively and safely in 2021. […]

This webinar will provide business owners, General Managers and HR Managers with an understanding of the impact of Brexit on the workforce and the new immigration system – EU nationals – Employer obligations – Sponsor licences – New immigration system

  There’s been a reset over the last 12 months on how customers engage with hospitality. Databases have been decimated and consumer behaviour has likely changed forever. There’s an opportunity to re-engage with your customers and to gain new customers. An opportunity to refresh your approach and think about long term customer engagement through loyalty. […]

2020 was a year rocked by COVID-19. Lockdowns, restrictions and concerns about catching coronavirus have had a real impact on how many people are visiting the places they would unquestionably have spent time in pre-COVID-19. On the ground, many organisations attest to the fact that they’re not as busy as ‘normal’ whether that’s due to […]

In this webinar we hear from Lorraine Copes, founder of Be Inclusive Hospitality and how the absence of Black, Asian and Minority Ethnic people within positions of influence, or seniority in our industry has consistently been a visible problem throughout her career. Lorraine is keen to help change the narrative for those impacted by the […]