There’s been a reset over the last 12 months on how customers engage with hospitality. Databases have been decimated and consumer behaviour has likely changed forever.
There’s an opportunity to re-engage with your customers and to gain new customers. An opportunity to refresh your approach and think about long term customer engagement through loyalty. A chance to build reputation and ultimately increase visit frequency.
It needn’t be complex or complicated, the pandemic has left teams threadbare with operators less resourced to implement change.
In this webinar, Dan Brookman, CEO of Toggle and Airship, will lay out the simple steps to implement a value exchange and how businesses of all sizes can introduce a simple loyalty model which engages customers now to generate immediate revenue and help to drive footfall when doors reopen.