Learn how to use service to elevate your customer experience to improve loyalty and performance through delivering the basics consistently and then designing a few service moments that matter.
The IoH Midlands Branch would like to invite you to join them at their event: Insight from the Returning Customer. As venues begin to open in April, they look at […]
The IoH Midlands Branch would like to invite you to attend their Annual General Meeting 2021. The AGM takes place on Tuesday 20 April via Zoom, directly after the Midlands […]
In this LinkedIn Live session, Oaky's Vijesh Yoganathan will chat with Upselling Course level 2 tutors and students to dig the insights!
An exciting online Passion 4 Hospitality event for students, arranged by the Institute of Hospitality. The 90 minute webinar will discuss and review the merits and rewards of the global […]
HSMAI Europe Brand Strategy MasterClass Every Wednesday April 21st – May 19th Set the date! HSMAI Europe Brand Strategy MasterClass (Virtually) Every Wednesday April 21st – May 19th from 2 […]
With mass redundancies and hundreds, if not thousands, of applicants for each new job vacancy; the world of recruitment has become that much harder to stand out from the crowd. […]
HSMAI Europe Channel Live TV Shows with interesting guests/topics. Press here to see our previous live streams.
Now is the time for hospitality businesses to consider the long-term benefits of an effective rewards or loyalty programme – to build brand reputation and, ultimately, increase visit frequency. It doesn’t need to be complex or complicated, particularly with the pandemic leaving teams threadbare and less-resourced to implement change. Amongst the chaos of the last […]
You are invited to join the IoH Cymru Branch for our Virtual AGM and branch committee meeting on Tuesday 27 April 2021 at 5.30pm. We do hope you can attend, […]