We know hoteliers put attention into every detail of their guest experience right down to in-room refreshments. In this webinar, the Taylors team will be discussing why not all tea and coffee is the same, how to make a lasting impression with in-room refreshments, and why coffee bags are a game-changing format for hotels. Those […]
Learn how to use service to elevate your customer experience to improve loyalty and performance through delivering the basics consistently and then designing a few service moments that matter.
An exciting online Passion 4 Hospitality event for students, arranged by the Institute of Hospitality. The 90 minute webinar will discuss and review the merits and rewards of the global hospitality industry with a high profile panel discussing career opportunities available this year. Key Note speaker Scott Harper FIH, Chief Operating Officer of Malmaison and […]
With mass redundancies and hundreds, if not thousands, of applicants for each new job vacancy; the world of recruitment has become that much harder to stand out from the crowd. Regardless of how we can showcase our skills and experience at interview stage, many of us struggle to get past the initial glance at our […]
Now is the time for hospitality businesses to consider the long-term benefits of an effective rewards or loyalty programme – to build brand reputation and, ultimately, increase visit frequency. It doesn’t need to be complex or complicated, particularly with the pandemic leaving teams threadbare and less-resourced to implement change. Amongst the chaos of the last […]
Join the IoH London Branch for their event Revenue Optimisation considerations for hotel re-openings They will be joined by a live panel: Jutta Moore – Owner of Moore Hotel Consulting Inna Nekrassova – Assistant Revenue Manager at Four Seasons Hotels & Resorts UK Collection Ali Powell – CEO at Commercial acceleration Ltd Ken Young – Vice […]
SiteMinder and IDeaS have joined forces again to present a global webinar series focused on advanced revenue management tactics and education. Don’t miss this opportunity to gain revenue wisdom and build strategies for the ever-changing market. They’ll be joined by regional consultants and revenue management experts and hear real-world examples of what hoteliers have done […]
There are 766 million LinkedIn users across the world. 90 million of them are senior-level influencers and 63 million of them are in decision-making positions. Plus, 92% of B2B marketers include LinkedIn in their digital marketing strategy. If you want to do business with someone, LinkedIn is where they hang out. During this session, we […]
The hospitality industry has endured a lot over the last year. Now, with the prospect of reopening just around the corner, businesses are focused on readying themselves to welcome guests back. But how can hotels keep their guests safe and happy to enjoy a welcome return to holidaying and socialising? Building consumer trust is key […]
One of the biggest challenges faced by hospitality businesses is knowing what to post on their B2C social media platforms to get the best engagement and coming up with creative ideas that consistently work. This webinar will focus on the four main content buckets (the type of content that gets results in hospitality) with lots […]
