Join Rupert Culme-Seymour MIH of On-Trade Consultancy and Phil Briffett of Wagestream for our first webinar of 2021! This Webinar explores the background to Wagestream’s proposition and how financial wellbeing & resilience will be the most important benefit a company can offer their employees in 2021.
Following the launch of DWF Law’s whitepaper ‘The future of the hospitality customer journey’, found here we are now holding a webinar in January to review any new opportunities or challenges facing the sector and what else organisations within the hospitality sector must take into consideration to reopen and reactivate effectively and safely in 2021. […]
This webinar will provide business owners, General Managers and HR Managers with an understanding of the impact of Brexit on the workforce and the new immigration system – EU nationals – Employer obligations – Sponsor licences – New immigration system
There’s been a reset over the last 12 months on how customers engage with hospitality. Databases have been decimated and consumer behaviour has likely changed forever. There’s an opportunity to re-engage with your customers and to gain new customers. An opportunity to refresh your approach and think about long term customer engagement through loyalty. […]
2020 was a year rocked by COVID-19. Lockdowns, restrictions and concerns about catching coronavirus have had a real impact on how many people are visiting the places they would unquestionably have spent time in pre-COVID-19. On the ground, many organisations attest to the fact that they’re not as busy as ‘normal’ whether that’s due to […]
A lot can happen in four months or more. If you’re preparing to reopen, and your team are on furlough or working from home, when it’s time to come back you won’t simply be able to just pick up where you left off. Your team members will be returning with a mix of emotions – […]
In this webinar we hear from Lorraine Copes, founder of Be Inclusive Hospitality and how the absence of Black, Asian and Minority Ethnic people within positions of influence, or seniority in our industry has consistently been a visible problem throughout her career. Lorraine is keen to help change the narrative for those impacted by the […]
Our Sussex branch have spent the past year throughout the pandemic supporting and inspiring our Hospitality family and as we approach the reopening date for the sector, which after a long period of time in ‘lockdown hibernation’, may be a worrying transition for many, they want to put a spotlight on a variety of different […]
We know hoteliers put attention into every detail of their guest experience right down to in-room refreshments. In this webinar, the Taylors team will be discussing why not all tea and coffee is the same, how to make a lasting impression with in-room refreshments, and why coffee bags are a game-changing format for hotels. Those […]
Learn how to use service to elevate your customer experience to improve loyalty and performance through delivering the basics consistently and then designing a few service moments that matter.
