Join Rupert Culme-Seymour MIH of On-Trade Consultancy and Phil Briffett of Wagestream for our first webinar of 2021! This Webinar explores the background to Wagestream’s proposition and how financial wellbeing & […]
Following the launch of DWF Law’s whitepaper ‘The future of the hospitality customer journey’, found here we are now holding a webinar in January to review any new opportunities or […]
This webinar will provide business owners, General Managers and HR Managers with an understanding of the impact of Brexit on the workforce and the new immigration system – EU nationals […]
There’s been a reset over the last 12 months on how customers engage with hospitality. Databases have been decimated and consumer behaviour has likely changed forever. There’s an opportunity […]
2020 was a year rocked by COVID-19. Lockdowns, restrictions and concerns about catching coronavirus have had a real impact on how many people are visiting the places they would unquestionably […]
A lot can happen in four months or more. If you’re preparing to reopen, and your team are on furlough or working from home, when it’s time to come back […]
In this webinar we hear from Lorraine Copes, founder of Be Inclusive Hospitality and how the absence of Black, Asian and Minority Ethnic people within positions of influence, or seniority […]
Our Sussex branch have spent the past year throughout the pandemic supporting and inspiring our Hospitality family and as we approach the reopening date for the sector, which after a […]
We know hoteliers put attention into every detail of their guest experience right down to in-room refreshments. In this webinar, the Taylors team will be discussing why not all tea and coffee is the same, how to make a lasting impression with in-room refreshments, and why coffee bags are a game-changing format for hotels. Those […]
Learn how to use service to elevate your customer experience to improve loyalty and performance through delivering the basics consistently and then designing a few service moments that matter.
