In an industry built on people and experiences, exceptional service leadership is the true differentiator.

This webinar brings together leading voices from across tourism and hospitality to explore what it really takes to deliver service excellence in a modern, fast-evolving environment. From empowering teams and shaping guest experience to embedding a culture of accountability and empathy, our expert panel will share practical strategies, real-world insights, and leadership approaches that inspire excellent at every level.

Our expert panel, hosted by our DEIB Lead Rya White AIH are:

• Marion Paturiel – MCP Consult
• Aritra Raha AIH – Sales & Product Trainer
• Max Lawrence FIH – Hospitality Assured

IoH webinars are free for our members to attend and count towards CPD activity.