Driving Loyalty and Preference Through Service

Online Webinar Institute of Hospitality

Learn how to use service to elevate your customer experience to improve loyalty and performance through delivering the basics consistently and then designing a few service moments that matter.

Free – $10

Keep the Faith in Hospitality – Student Forum

An exciting online Passion 4 Hospitality event for students, arranged by the Institute of Hospitality. The 90 minute webinar will discuss and review the merits and rewards of the global hospitality industry with a high profile panel discussing career opportunities available this year. Key Note speaker Scott Harper FIH, Chief Operating Officer of  Malmaison and […]

Can Revenge Spending Help Hospitality Executives Bounce Back?

Online Webinar Institute of Hospitality

When the United Kingdom initially locked down in March last year, the hospitality sector braced itself for a significant down cycle. Not only were brick and mortar businesses forcibly closed, but online shopping briefly stagnated amid international shipping and delivery obstructions. Even as lockdowns lift, there still remains the risk of consumer panic. Revenge spending […]

Free – $10

Why You’re Not Just a ‘Team Player’ – Cultivating Your Personal Brand

IoH Thames Valley online

With mass redundancies and hundreds, if not thousands, of applicants for each new job vacancy; the world of recruitment has become that much harder to stand out from the crowd. Regardless of how we can showcase our skills and experience at interview stage, many of us struggle to get past the initial glance at our […]