As the world gets vaccinated and travel becomes safe again, 2021 will be a year of recovery and regrowth for the accommodation industry. In our next webinar, we’ll explore three long-developing trends that gained added urgency during the pandemic and are now being leveraged to fast-track recovery: How digital guest service is enabling hotels to […]
The HSMAI Europe Awards 2020 Tuesday January 26th 2021 in London The HSMAI Europe Awards 2020 will recognise the people and companies that deserve to be awarded for their great work in Hospitality, travel and tourism in 2020. Press here to see the winners from the HSMAI Europe awards 2019. “HSMAI Region Europe, in close […]
This webinar will provide business owners, General Managers and HR Managers with an understanding of the impact of Brexit on the workforce and the new immigration system – EU nationals […]
There’s been a reset over the last 12 months on how customers engage with hospitality. Databases have been decimated and consumer behaviour has likely changed forever. There’s an opportunity to re-engage with your customers and to gain new customers. An opportunity to refresh your approach and think about long term customer engagement through loyalty. […]
2020 was a year rocked by COVID-19. Lockdowns, restrictions and concerns about catching coronavirus have had a real impact on how many people are visiting the places they would unquestionably have spent time in pre-COVID-19. On the ground, many organisations attest to the fact that they’re not as busy as ‘normal’ whether that’s due to […]
Hospitality Design Fair is the Southern Hemispheres premier trade exhibition for those who design, specify, buy or supply design products and furnishings for new projects, renovations and refurbishments of hotels, restaurants, bars, nightclubs, casinos and other hospitality venues. Held annually at the world-class ICC Sydney Exhibition Centre, Hospitality Design Fair brings together the regions leading […]
A lot can happen in four months or more. If you’re preparing to reopen, and your team are on furlough or working from home, when it’s time to come back you won’t simply be able to just pick up where you left off. Your team members will be returning with a mix of emotions – […]
In this webinar we hear from Lorraine Copes, founder of Be Inclusive Hospitality and how the absence of Black, Asian and Minority Ethnic people within positions of influence, or seniority in our industry has consistently been a visible problem throughout her career. Lorraine is keen to help change the narrative for those impacted by the […]
We are holding another open online forum for all mentors past and present at 11am (GMT) on Wednesday 31 March. This is an opportunity to share between us the success, wins and challenges of the programme, both in the actual “technical” process and the relationship with your mentee. To register for this free event, please […]
Join the live webinar: Personalize guest communication to drive incremental revenue using CRM & upselling John Seaton, Chief Revenue Officer, Cendyn; Chetan Patel, Vice President of Digital & CRM at Onyx Hospitality Group and Erik Tengen, co-founder of Oaky will be discussing how hotels can leverage the integration throughout the guest journey in a live […]
