Driving Loyalty and Preference Through Service

Online Webinar Institute of Hospitality

Learn how to use service to elevate your customer experience to improve loyalty and performance through delivering the basics consistently and then designing a few service moments that matter.

Free – $10

Insight from the Returning Customer

IoH Online Midlands Branch

The IoH Midlands Branch would like to invite you to join them at their event: Insight from the Returning Customer. As venues begin to open in April, they look at what our guest expectations will be, how we can prepare for this and what plans are already in place to exceed guest expectations. They will […]

IoH Midlands Branch | AGM 2021

IoH Online Midlands Branch

The IoH Midlands Branch would like to invite you to attend their Annual General Meeting 2021. The AGM takes place on Tuesday 20 April via Zoom, directly after the Midlands Branch event Insight from the Returning Customer. All members of the IoH Midlands Branch are encouraged to attend. IoH Midlands Branch AGM 2020 – Minutes […]

Keep the Faith in Hospitality – Student Forum

An exciting online Passion 4 Hospitality event for students, arranged by the Institute of Hospitality. The 90 minute webinar will discuss and review the merits and rewards of the global hospitality industry with a high profile panel discussing career opportunities available this year. Key Note speaker Scott Harper FIH, Chief Operating Officer of  Malmaison and […]

HSMAI Europe Brand Strategy MasterClass

Virtual

HSMAI Europe Brand Strategy MasterClass Every Wednesday April 21st – May 19th Set the date! HSMAI Europe Brand Strategy MasterClass (Virtually) Every Wednesday April 21st – May 19th from 2 PM – 4 PM CET Who needs brand strategy? The short answer is everybody, and especially now. The course will introduce you to brand strategy […]

Why You’re Not Just a ‘Team Player’ – Cultivating Your Personal Brand

IoH Thames Valley online

With mass redundancies and hundreds, if not thousands, of applicants for each new job vacancy; the world of recruitment has become that much harder to stand out from the crowd. Regardless of how we can showcase our skills and experience at interview stage, many of us struggle to get past the initial glance at our […]

HSMAI Europe Channel

Virtual

HSMAI Europe Channel Live TV Shows with interesting guests/topics. Press here to see our previous live streams.

How Businesses can Prepare for a Possible Lull Following the Post Lockdown Boom

Online Webinar Institute of Hospitality

Now is the time for hospitality businesses to consider the long-term benefits of an effective rewards or loyalty programme – to build brand reputation and, ultimately, increase visit frequency. It doesn’t need to be complex or complicated, particularly with the pandemic leaving teams threadbare and less-resourced to implement change. Amongst the chaos of the last […]

Free – $10.00

IoH Cymru Branch | AGM 2021

You are invited to join the IoH Cymru Branch for our Virtual AGM and branch committee meeting on Tuesday 27 April 2021 at 5.30pm. We do hope you can attend, please see below details to all the information for the meeting: IoH Cymru AGM Agenda 2021 Chairman’s Report and Branch Activity 20/21 – (to be […]