2020 was a year rocked by COVID-19. Lockdowns, restrictions and concerns about catching coronavirus have had a real impact on how many people are visiting the places they would unquestionably […]
A lot can happen in four months or more. If you’re preparing to reopen, and your team are on furlough or working from home, when it’s time to come back […]
In this webinar we hear from Lorraine Copes, founder of Be Inclusive Hospitality and how the absence of Black, Asian and Minority Ethnic people within positions of influence, or seniority […]
Our Sussex branch have spent the past year throughout the pandemic supporting and inspiring our Hospitality family and as we approach the reopening date for the sector, which after a […]
We know hoteliers put attention into every detail of their guest experience right down to in-room refreshments. In this webinar, the Taylors team will be discussing why not all tea and coffee is the same, how to make a lasting impression with in-room refreshments, and why coffee bags are a game-changing format for hotels. Those […]
Learn how to use service to elevate your customer experience to improve loyalty and performance through delivering the basics consistently and then designing a few service moments that matter.
An exciting online Passion 4 Hospitality event for students, arranged by the Institute of Hospitality. The 90 minute webinar will discuss and review the merits and rewards of the global hospitality industry with a high profile panel discussing career opportunities available this year. Key Note speaker Scott Harper FIH, Chief Operating Officer of Malmaison and […]
With mass redundancies and hundreds, if not thousands, of applicants for each new job vacancy; the world of recruitment has become that much harder to stand out from the crowd. […]
Now is the time for hospitality businesses to consider the long-term benefits of an effective rewards or loyalty programme – to build brand reputation and, ultimately, increase visit frequency. It doesn’t need to be complex or complicated, particularly with the pandemic leaving teams threadbare and less-resourced to implement change. Amongst the chaos of the last […]
Join the IoH London Branch for their event Revenue Optimisation considerations for hotel re-openings They will be joined by a live panel: Jutta Moore – Owner of Moore Hotel Consulting Inna […]
