Loading Events
  • This event has passed.

WEBINAR: It’s time to revolutionise your CX. Learn how to unleash the potential of cross-company digital transformation

30% of travel companies consider digital transformation their biggest internal challenge for the coming year (EyeforTravel – State of the Market Survey 2019).

This is EyeforTravel are bringing together Esamatti Vuolle (Product Owner, Finnair), Michael Ros (Chief Executive Officer, Bidroom), Enrique Espinel (Chief Operating Officer, Civitatis) and Gregory Sion (SVP – Sales & eCommerce, Pierre & Vacances Centre Parks Group) to discuss how to successfully integrate digital technologies cross-departmentally to revolutionise the customer experience and ultimately, drive profits.

Sign up for the webinar today 

Join a panel of leading industry experts as they discuss:

  • Hear real-life case studies and anecdotes, get exclusive tips on how to digitalise your company and get your questions answered directly from these industry leaders. In particular, they’ll be discussing:
    • Set yourself up internally for long-term success

    Find out which teams need to unite to provide a superior CX across all touchpoints and how to reconcile IT and business perspectives

    • Grow your market share with valuable experiences

    How and why CX has become the holy grail of the travel agency, helping you avoid commoditisation and defend your position against intermediaries

    • Generate genuine loyalty with new technologies

    Discover how Artificial Intelligence, Virtual Reality and other technologies can help you deliver a seamless, hyper-personalised customer service that cultivates loyalty.

    • Maintain relevance and delight customers with personalisation

    Employ data and analytics techniques to shape the options you offer each customer and develop a fully personalised customer journey

Join the discussion here

Panellists include :

  • Esamatti Vuolle, Product Owner, Finnair
  • Michael Ros, Chief Executive Officer, Bidroom
  • Enrique Espinel, Chief Operating Officer, Civitatis
  • Gregory Sion, SVP, Sales & eCommerce, Pierre & Vacances Centre Parks Group

Don’t miss out on this opportunity to hear real-life scenarios, tips and advice, and to get your pressing questions answered by the webinar’s expert panel.

Join the discussion here

February 20 2019

Details

Date: 20-2
Time: 2:00 pm - 5:00 pm
Cost: Free
Event Categories:
Website: Visit Event Website

Organiser

EyeforTravel