To succeed in hospitality, focus on the customer has long been the theory.

Join Sam Coulstock FIH Head of Professional Development who’ll be joined by our expert panel as we look at customer focused strategies and how best to deliver them.

Panel:

Terry Kalogerakis MIH Front Office Manager, Leonardo Hotels UK & Ireland
Pamela Reckert Programme Leader International Hospitality Business Management, Manchester Metropolitan University
Harsh Sodhani AIH Sales Manager, Hampton By Hilton London City|
Jakob Gowin MIH General Manager, Melia House Hotel & The Level at Melia