30% of travel companies consider digital transformation their biggest internal challenge for the coming year (EyeforTravel – State of the Market Survey 2019).
This is why EyeforTravel is bringing Esamatti Vuolle (Product Owner, Finnair), Michael Ross (Chief Executive Officer, Bidroom), Enrique Espinel (Chief Operating Officer, Civitatis) and Gregory Sion (SVP – Sales & eCommerce, Pierre & Vacances Centre Parks Group) to discuss how to successfully integrate digital technologies cross-departmentally to revolutionise the customer experience and ultimately, drive profits.
Join the live webinar: Revolutionise your CX: Unleash the power of digital transformation with Finnair, Civitatis, Pierre & Vacances Centre Park Rooms and Bidroom (20th February, 2pm GMT)
Get strategic insights to develop a roadmap for moving from question to action:
- Set yourself up internally for long-term success: Find out which teams need to unite to provide a superior CX across all touchpoints and how to reconcile IT and business perspectives
- Grow your market share with valuable experiences: How and why CX has become the holy grail of the travel agency, helping you avoid commoditisation and defend your position against intermediaries
- Generate genuine loyalty with new technologies: Discover how Artificial Intelligence, Virtual Reality and other technologies can help you deliver a seamless, hyper-personalised customer service that cultivates loyalty.
- Maintain relevance and delight customers with personalisation: Employ data and analytics techniques to shape the options you offer each customer and develop a fully personalised customer journey
NOTE: don’t worry if you can’t join live, EyeforTravel will send you the recordings straight after the webinar.
I hope you can join us!
Head of Innovation, EyeforTravel