eHotelier Events

IoH Scotland | AGM 2026
2026-05-14 12:00 - 13:00 (Europe/London) | IoH Online
The IoH Scotland Region would like to invite you to attend their Annual General Meeting 2026.
The AGM takes virtually on Teams on Thursday 14 May.
All members of IoH Scotland Region are encouraged to attend.
AGENDA:
1. Formal Notice of the Meeting
2. Apologies for Absence
3. Minutes of the last AGM
4. Matters Arising
5. Chair’s Annual Report
6. Report and Statement of Accounts
7. Appointment of Honorary Auditor
8. Committee Members
9. Other General Business
Calling notice and nomination form
Please register by following the link below and filling out the registration form.

.fusion-button.button-2 {border-radius:2px;}Register to attend the IoH Scotland AGM 2026

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IoH Annual Golf Day, Dinner & Charity Auction 2026
2026-05-14 | The Belfry Hotel and Resort, Lichfield Road, Wishaw,, Sutton Coldfield, B76 9PR, United Kingdom
IoH Annual Golf Day, Dinner & Charity Auction at The Belfry, in Partnership with Meiko UK
The IoH Annual Charity Golf Day, in Partnership with Meiko UK and supported by H&C News, is taking place on Thursday 14 May 2026 at The Belfry Hotel and Golf Resort near Birmingham.
Now in its 5th year, it is a day of networking, fun and fundraising for the Institute’s Youth Council initiative, which provides mentoring, networking and professional development support to young hospitality professionals globally.
Four-Ball teams
Join us and experience this incredible Ryder-Cup course for yourself. Teams will be provided with:

Tea, Coffee, Bacon and Vegetarian Rolls on arrival
Two Buggies per team
Drink and a Sausage Roll at the Halfway House
Plus a three-course dining experience to conclude the day

£1,195 + VAT
There will be awards for the Longest Drive, Nearest the Pin, and Winning Team when we all meet in the clubhouse to conclude our day with a wonderful dinner overlooking the golf course.
To book your team of four, please follow the link below. You will be redirected to register and book on the H&C News website.

.fusion-button.button-1 {border-radius:2px;}.fusion-button.button-1 .fusion-button-text {text-transform:uppercase;}REGISTER & BOOK YOUR GOLF TEAM HERE

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IoH Midlands | AGM 2026
2026-05-12 14:00 - 15:00 (Europe/London) | IoH Online
IoH Midlands would like to invite you to attend their Annual General Meeting 2026.
The AGM takes place virtually on Tuesday, 12 May 2026, from 2pm – 3pm.
All members of IoH Midlands are encouraged to attend this event.
AGENDA:
1. Notice of the Meeting
2. Minutes of the last AGM
3. Report and Statement of Accounts
4. Election of Members to the Committee
5. Appointment of Honorary Auditor
6. Other General Business
Calling notice and nominations form
Financial statement

.fusion-button.button-1 {border-radius:2px;}Register to attend IoH Midlands AGM 2026

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IoH South West | AGM 2026
2026-04-23 15:00 - 16:00 (Europe/London)
The IoH South West Region would like to invite you to attend their Annual General Meeting 2026.
The AGM takes place on Thursday 23 April 2026 virtually on Teams at 3pm to 4pm.
All members of IoH South West Region are encouraged to attend.
AGENDA:

Chair’s Welcome
Formal Notice of the Meeting
Apologies for Absence
Minutes of the 2025 Annual General Meeting
Matters Arising
Chair’s Annual Report
Report and Statement of Accounts
Committee Members
Any Other Competent Business

.fusion-button.button-1 {border-radius:2px;}Register to attend the IoH South West AGM 2026

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IoH South East | From Vine to Glass: A Nyetimber Experience
2026-04-23 11:00 - 15:00 (Europe/London) | Nyetimber Vineyard, Gay Street, West Chiltington, RH20 2HH
Join the Institute of Hospitality South East Region for an exclusive Nyetimber Vineyard networking event.
Taking place at Nyetimber Vineyard, “From Vine to Glass: A Nyetimber Experience” offers a unique opportunity to explore the world of English sparkling wine.
Following the welcome on arrival, guests will enjoy an an insightful talk, a guided vineyard and pressing centre tour, a curated tasting of Nyetimber’s celebrated wines, and a three-course lunch, alongside plenty of time for networking in a beautiful setting.
Places are limited to just 13 spaces, so don’t miss this exclusive opportunity to learn, experience and connect. Book via the link below.

Member and Non-member £140

.fusion-button.button-4 {border-radius:2px;}BOOK YOUR PLACE HERE

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IoH South West | Meet the Gin Maker Networking Event
2026-04-22 17:00 - 19:00 (Europe/London) | Boringdon Hall Hotel, Boringdon Hill, Plymouth, PL7 4DP, United Kingdom
Join the Institute of Hospitality South West Region for an exclusive meet the gin maker networking event.
Taking place at the Boringdon Hall Hotel in Plymouth, “Meet the Gin Maker” will feature a talk from Devon Distillery on how to create your own gin, whether for your business or to enjoy at home.
Attendees will enjoy a talk, live demonstration, tasting and networking. Don’t miss this exciting opportunity to learn, explore and connect.

Book via the link below.

Member £15
Non-member £20

.fusion-button.button-3 {border-radius:2px;}Book Now

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IoH North | AGM 2026
2026-04-21 11:00 - 12:00 (Europe/London) | IoH Online
The IoH North Region would like to invite you to attend their Annual General Meeting 2026.
The AGM takes virtually on Teams on Tuesday 21 April 2026 at 11am – 12pm.
All members of IoH North Region are encouraged to attend.
AGENDA:

Notice of the Meeting
Minutes of the last AGM
Report and Statement of Accounts
Election of Members to the Committee
Other General Business

Calling notice and nomination form
Please register to attend for free by following the link below and filling out the registration form.
.fusion-button.button-1 {border-radius:2px;}REGISTER TO ATTEND THE NORTH AGM HERE

Hospitality Careers Reimagined
2026-04-21 10:00 - 11:00 (Europe/London) | Online Webinar Institute of Hospitality
Hospitality has always been a sector built on opportunity, where diverse experiences, transferable skills and unconventional career paths can lead to success. As the industry evolves, there is growing recognition that talent can come from many directions and that careers in hospitality are rarely linear.
This webinar explores how transferable skills, career pivots and second chances are reshaping the talent landscape. Through practical insights and real-world stories, the session will highlight how individuals can build meaningful careers in hospitality, whether they are entering the industry for the first time, returning after time away, or transitioning from other sectors.
Our panel:

Dr Tracy Xu MIH – University of Surrey
Dr Prashanna Nepal MIH – London Hotels Collection Ltd
Janel Clark – HOSPA
Raluca Epureanu MIH – FlairMakers
Anita Pocskai MIH – PHI Strategies

IoH Webinars are free for members and count towards your CPD activity.

IoH South East | AGM 2026
2026-04-20 16:00 - 17:00 (Europe/London) | IoH Online
The IoH South East Region would like to invite you to attend their Annual General Meeting 2026.
The AGM takes virtually on Zoom on Monday 20 April 2026 at 4pm – 5pm.
All members of IoH South East Region are encouraged to attend.
AGENDA:

Chair’s Welcome
Formal Notice of the Meeting
Apologies for Absence
Minutes of the 2025 Annual General Meeting
Matters Arising
Chair’s Annual Report
Report and Statement of Account
Committee Members
Any Other General Business

Calling notice and nomination form
Please register to attend for free by following the link below.
.fusion-button.button-1 {border-radius:2px;}REGISTER TO ATTEND THE SOUTH EAST AGM HERE

IoH Youth Council | Hospitality After Hours: Izakaya Edition
2026-04-14 18:30 - 21:30 (Europe/London) | Junsei London, 132 Seymour Place, London, W1H 1NS, United Kingdom
Sip and Connect with the IoH Youth Council and hospitality professionals at an exclusive networking evening in the heart of Marylebone.
The event will be hosted at the beautiful Japanese restaurant Junsei, where the timeless art of Japanese grilling meets the quiet luxury of a Tokyo-style listening bar, creating an experience that speaks to all senses.
This gathering brings together hospitality professionals at all levels, including AIH, MIH, FIH IoH members and non-IoH members.
Boost your network alongside tastings and cocktail masterclasses. This evening offers a chance to connect with fellow members from across the hospitality industry.
Tickets prices:
Students and AIH members £20
MIH and FIH members £25
Non-members £30

.fusion-button.button-1 {border-radius:2px;}Book your place now

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HSMAI POWERUP BALI – KNOWLEDGE EXCHANGE & NETWORKING
2026-04-10 17:00 - 20:00 (Asia/Jakarta) | swissbel hotel, Swiss-Belhotel Rainforest Kuta, Jalan Sunset Road No. 101, Bali, Kuta, 80361, Indonesia
Registration: 4:30pm | Event: 5:00pm – 8:00pm
HSMAI PowerUp is an HSMAI Asia Pacific casual Knowledge Exchange & Networking event series for those working in commercial roles in hotels to connect, learn, and build their professional networks.
This is a great opportunity for marketing /digital / revenue / sales / distribution staff from corporate offices and individual hotel commercial teams to meet in a casual, yet informative, engaging, and meaningful way.
The format for the event is a mix of Knowledge Exchange & Networking,
and includes post-event dinner canapes & drinks. 🥂
Join us for a unique opportunity to meet your peers and engage with hotel leaders.

Walk through the current trends and outlook for Indonesia & Bali – get the insights on market performance and what’s ahead.

RevPAR alone no longer tells the full story of a hotel’s commercial performance. As guest expectations evolve and margins come under pressure, hotels must look beyond the room rate and start monetising the entire guest journey.
In this session, Fandy Gunawan explores how modern hotels can drive total revenue by rethinking every guest touchpoint — from pre-arrival to post-stay. The session also focuses on practical strategies hotels can implement today to move from room-centric revenue thinking to a more holistic, guest-centric commercial approach — turning everyday interactions into measurable revenue opportunities without compromising service quality.

Waste is often treated as a cost — but what if it could be redesigned as part of a value chain? This session explores circular approaches in hospitality, including how materials like food waste can be regenerated and reintroduced into operations, contributing to both sustainability goals and brand value.

Update from HSMAI on what’s happening in your location and upcoming events, education and publications.

In Bali—where content is constant and visibility is everywhere—attention has become both currency and clutter. As AI creators rise and UGC continues to scale, influencer marketing is rapidly evolving. The real question is: what still holds value?
Where are you seeing real results? What feels overdone? Are we drifting into a sea of sameness—and if so, what does it actually take to stand out?
This session is a collective reflection, designed in a town hall format. Through a mix of live polling and an MC-led open discussion forum, we’ll tap into the power of shared perspective to rethink influencer marketing together.
Bring what you love, what you question, and what you’re noticing. Share your thoughts, challenge ideas, and hear how others are navigating the same shifting landscape.

All session speakers and attendees debrief for a group robust discussion on topics presented.

ROUNDTABLE: INDONESIA GENERAL MANAGERS – BALI
2026-04-10 12:30 - 16:15 (Asia/Jakarta) | swissbel hotel, Swiss-Belhotel Rainforest Kuta, Jalan Sunset Road No. 101, Bali, Kuta, 80361, Indonesia
By Invitation Only
HSMAI Asia Pacific runs regular Roundtable events for the leaders in the Revenue, Digital, Distribution, Marketing, Sales and Operational heads in the Hospitality Industry. The Roundtables are invitation-only and are deliberately small, boardroom-style meetings to ensure everyone can participate and benefit from the discussions.
Please contact us if you would like to be invited.

ROUNDTABLE: INDIA COMMERCIAL LEADERS – DELHI
2026-04-08 14:30 - 17:30 (Asia/Kolkata)

Future-Proofing Hospitality Careers
2026-04-07 10:00 - 11:00 (Europe/London) | Online Webinar Institute of Hospitality
***As this webinar is taking place shortly, you can no longer register to attend on-line. Please email joanne.smith@instituteofhospitality.org and we will send you a link with the joining instructions. Alternatively, a recording of this webinar will be available on our website today.***
The hospitality industry is evolving rapidly, shaped by changing guest expectations, new technologies and shifting workforce dynamics. For professionals at every stage of their journey, the ability to adapt, grow and develop new skills is becoming more important than ever.
This webinar explores how individuals can future-proof their careers by building resilience, strengthening professional skills and staying ahead of emerging industry trends. Through practical insights and real-world perspectives, the session will highlight how hospitality professionals can continue to grow, remain relevant and unlock new opportunities in a changing landscape.
Our panel:
Dimitri Lera Lecturer & PhD Candidate at GBS – University of Essex
Zoe Adjey Senior Lecturer in Hospitality & Events – University of East London
Scott Robson Lead Executive Coach & Facilitator – Dorchester Collection Academy
Christopher Fisher Food & Beverage Duty Manager – Eastwell Manor
Zoe Wesson MIH Food & Beverage Manager – The Waldorf Hilton London
IoH webinars are free for our members with a small fee for non-members, and count towards your CPD activity!

HSMAI POWERUP BANGKOK – KNOWLEDGE EXCHANGE & NETWORKING
2026-04-01 16:30 - 19:30 (Asia/Bangkok) | Oriental Residence Bangkok, Bangkok, 10330, Thailand
Registration: 3:45pm | Event: 4:30pm – 7:30pm
HSMAI PowerUp is an HSMAI Asia Pacific casual Knowledge Exchange & Networking event series for those working in commercial roles in hotels to connect, learn, and build their professional networks.
This is a great opportunity for marketing /digital / revenue / sales / distribution staff from corporate offices and individual hotel commercial teams to meet in a casual, yet informative, engaging, and meaningful way.
The format for the event is a mix of Knowledge Exchange & Networking. 🥂
Join us for a unique opportunity to meet your peers and engage with hotel leaders.

Thailand’s hotel distribution landscape is evolving rapidly. This session is a data-rich sharing for an overview of the latest industry performance and key B2B trends.We’ll cut through the complexity to show how smart technology can help you prioritize high-performing channels while seamlessly managing your entire distribution network.
Attendee Takeaways:
1. A clear picture of Thailand’s latest hospitality data and market shifts
2. A strategic approach to focus on key channels and automate broader distribution
3. Practical knowledge of tools that streamline rate and inventory management

For today’s hospitality commercial team, the greatest untapped opportunity lies in bridging the “Rebooking Paradox.” While guest satisfaction in APAC remains consistently high, loyalty is lagging—with only 37% of guests currently rebooking the same hotel. This gap represents millions in lost revenue potential that can only be reclaimed by moving beyond “one-size-fits-all” service toward a data-driven, “spend-ready” guest journey. This session explores how to unify siloed data to engineer a seamless, high-margin journey that turns one-time visitors into lifelong advocates.

Update from HSMAI on what’s happening in your location and upcoming events, education and publications.

Insights from a Global Meeting Planner explores the latest MICE trends, how global meeting planners work, and the perspectives shaping decisions across different regions. The session reveals real, often unseen insights into how planners think, evaluate value, and select destinations. It also highlights what hoteliers can do better to align with these expectations and seize emerging opportunities. By understanding these dynamics, Thailand can adapt to an increasingly competitive landscape and take advantage of the evolving global environment.

An insightful discussion on 2026 corporate travel with a strong Thailand and Southeast Asia focus, featuring industry leaders. We’ll unpack shifting demand across Bangkok and key SEA markets, evolving traveler expectations, and regional disruptions, while exploring how technology is reshaping distribution and connectivity. Expect sharp perspectives, local market insights, and practical takeaways to navigate what’s next in the region.

All session speakers and attendees debrief for a group robust discussion on topics presented.

Above & Beyond Sunborn Yacht Hotel
2026-03-30 18:00 - 20:00 (Europe/London) | Sunborn Yacht Hotel, Royal Victoria Dock, Western Gateway, London, E16 1AA, United Kingdom
Our next Above & Beyond will take place on 30 March at Sunborn London Yacht Hotel, the luxury superyacht moored next door to ExCel London. Perfect if you’re attending the Hotel Restaurant & Catering Show that day!
As always, the evening will give guests plenty of time to network whilst enjoying drinks and canapés, alongside the chance to brush up on their professional development with a panel discussion, titled: From First Click to First Promotion: Rethinking the Hospitality Talent Journey.

Our panel of speakers

Katie DeemDirector of Hospitality, Leisure & Travel Sector

4C Associates

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Lauren HarkinPartner, Employment & Immigration

RWK Goodman

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Felix DealtrySenior Enterprise Account Executive

Inploi

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Francisco Ventura FIHGeneral Manager

Sunborn Yacht Hotel

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Krisztina Nemeth MIHDirector of Human Resources

Dominus Hospitality

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Dawn Lawrence MIHCEO

Hospitality Jobs UK

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The panel discussion will look at how hospitality businesses can better connect the dots between attraction, onboarding, development and retention, and examine where exactly things tend to fall apart.
With the combined knowledge from operators, recruitment tech providers, and an employment solicitor, our panel will share practical legal advice on hiring in hospitality, including what you need to know about current legislation and staying compliant. Exploring how smarter systems and clearer pathways can help reduce early attrition and set teams up for long-term success.

With thanks to our sponsors

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Hotel Restaurant & Catering (HRC) 2026
2026-03-30 - 2026-04-01 | ExCeL London, London, E16 1XL, United Kingdom
Hotel, Restaurant & Catering (HRC) as part of Food, Drink & Hospitality Week | 30 March – 1 April 2026
As ongoing supporters of HRC, join us at the ultimate business event for the UK hospitality industry.
HRC is back to connect the industry’s most influential hospitality experts, chefs, and operators with the finest suppliers in the market, showcasing cutting-edge advancements in equipment, services, technology and more.
The Institute will once again be exhibiting at the show, you can visit us on Stand S1059 where the team will be there to welcome you and talk about IoH membership.
HRC is the UK’s most influential B2B hospitality event, where exhibitors showcase cutting-edge food, drink, and kitchen technology to industry leaders and culinary professionals eager for the latest advancements.​
To find out more and to register your interest, follow the link below

.fusion-button.button-1 {border-radius:2px;}FIND OUT MORE

HSMAI POWERUP SINGAPORE – KNOWLEDGE EXCHANGE & NETWORKING
2026-03-27 16:30 - 19:30 (Asia/Singapore)
Venue: MySpace, M Social Singapore
Registration: 3:45pm | Event: 4:30pm – 7:30pm
HSMAI PowerUp is an HSMAI Asia Pacific casual Knowledge Exchange & Networking event series for those working in commercial roles in hotels to connect, learn, and build their professional networks.
This is a great opportunity for marketing /digital / revenue / sales / distribution staff from corporate offices and individual hotel commercial teams to meet in a casual, yet informative, engaging, and meaningful way.
The format for the event is a mix of Knowledge Exchange & Networking. 🥂
Join us for a unique opportunity to meet your peers and engage with hotel leaders.

Take a brief deep dive into the current number trends and outlook for the Singapore market – get familiar with how it’s performing and what’s ahead.

Update from HSMAI on what’s happening in your location and upcoming events, education and publications.

Join our panel of experts for an interactive chat with the attendees.

All session speakers and attendees debrief for a group robust discussion on topics presented.

ROUNDTABLE: THAILAND GENERAL MANAGERS – BANGKOK
2026-03-24 14:30 - 17:30 (Asia/Bangkok) | Lancaster Bangkok, 1777 Phetchaburi Rd, Huai Khwang, Bangkok, 10310, Thailand

HSMAI POWERUP SEOUL – KNOWLEDGE EXCHANGE & NETWORKING
2026-03-19 16:30 - 20:00 (Asia/Seoul)
Venue: Ryse, Autograph Collection, Side Note Club
Registration: 4:30pm | Event: 5:00pm – 8:00pm
HSMAI PowerUp is an HSMAI Asia Pacific casual Knowledge Exchange & Networking event series for those working in commercial roles in hotels to connect, learn, and build their professional networks.
This is a great opportunity for marketing /digital / revenue / sales / distribution staff from corporate offices and individual hotel commercial teams to meet in a casual, yet informative, engaging, and meaningful way.
The format for the event is a mix of Knowledge Exchange & Networking. 🥂
Join us for a unique opportunity to meet your peers and engage with hotel leaders.

Update from HSMAI on what’s happening in your location and upcoming events, education and publications.

IoH Cymru | AGM 2026
2026-03-18 18:30 - 19:00 (Europe/London) | IoH Online
The IoH Cymru Region would like to invite you to attend their Annual General Meeting 2026.
The AGM takes place on Wednesday 18 March 2026 virtually on Zoom at 6:30pm.
All members of IoH Cymru Region are encouraged to attend.
AGENDA:

Chair’s Welcome
Formal Notice of the Meeting
Apologies for Absence
Matters Arising
Chair’s Annual Report
Report and Statement of Accounts
Committee Members
Any Other Competent Business

Please follow the link below to book your place.

.fusion-button.button-2 {border-radius:2px;}Register to attend the IoH Cymru AGM 2026

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IoH South West | How the Hospitality industry and higher education can work in symphony
2026-03-18 15:00 - 16:00 (Europe/London) | IoH Online
Webinar | How the Hospitality industry and higher education can work in symphony
Join the IoH South West Region for a CPD webinar on hospitality and higher education.
Speaker: Dr Richard Parkman BSc (Hons), MSc, PhD, PGCE, PGCert, CBME, FIH, Associate Head Plymouth Business School (International & Partnerships), Associate Professor in
Transnational Education & Management Plymouth Business School.
The hospitality education sector plays a crucial role in developing a skilled workforce needed to sustain a dynamic, global hospitality industry. As the sector evolves in response to technological change, shifting consumer expectations, and increasing competition, hospitality education must remain closely aligned with real-world practice to stay relevant. This requires meaningful engagement from industry partners who can provide current insights, placement opportunities, and collaborative learning experiences that mirror contemporary operational challenges. Strong industry–education partnerships ensure that hospitality graduates are not only academically prepared but also equipped with the practical skills, professional behaviours, and innovative thinking that employers demand. In turn, such collaboration supports the long-term growth, resilience, and competitiveness of the hospitality sector itself.
This webinar is free for members and non-members.
.fusion-button.button-1 {border-radius:2px;}Book your free place at the webinar here

Masterclass: Coaching Conversations for Hospitality Managers
2026-03-17 10:00 - 11:00 (Europe/London) | Online Webinar Institute of Hospitality
In today’s hospitality environment, strong leadership is no longer just about directing performance, it is about unlocking it.
Our first webinar in March is a masterclass designed to equip hospitality managers with practical coaching skills that build confidence, accountability and stronger team performance.
We will explore how to structure effective coaching conversations, ask powerful questions, navigate challenging dialogue, and create a culture of growth rather than dependency. Whether you are leading front line teams or senior supervisors, this session will provide practical tools you can apply immediately to elevate engagement, retention and results.

HSMAI POWERUP HONG KONG – KNOWLEDGE EXCHANGE & NETWORKING
2026-03-12 15:00 - 18:30 (Asia/Hong_Kong) | Ying’nFlo, Wesley Admiralty, Hong Kong, Hong Kong
Venue: Ying’nSocial Level 1, Ying’nFlo, Wesley Admiralty, Hong Kong
Registration: 2:45pm | Event: 3:00pm – 6:30pm
HSMAI PowerUp is an HSMAI Asia Pacific casual Knowledge Exchange & Networking event series for those working in commercial roles in hotels to connect, learn, and build their professional networks.
This is a great opportunity for marketing /digital / revenue / sales / distribution staff from corporate offices and individual hotel commercial teams to meet in a casual, yet informative, engaging, and meaningful way.
The format for the event is a mix of Knowledge Exchange & Networking. 🥂
Join us for a unique opportunity to meet your peers and engage with hotel leaders.

Powered by TrustYou’s guest sentiment insights, this presentation compares Hong Kong with major APAC destinations across 2024 and 2025, drawing on tens of thousands of reviews from leading platforms including Ctrip, Booking.com, and Google to reveal competitive signals and commercial implications for hotel leaders.

Event tourism is an experience economy that involves both the demand (travelers motivated to attend) and supply (strategic development and marketing of events) to boost local economies, enhance destination image, and reduce seasonality.
Black Pink took the town by storm earlier this year, and everyone in the hotel industry wanted more. What will it take to engage with fans and organizers to ensure we have a competitive pipeline, and how can the hotel industry play a role?
We invited Mr. William Lo, Director of HK company VIVID Centum International to share with us what is planned and what it takes to have continuous successful events coming to Hong Kong.
VIVID Centum is the global strategic partner of MBC Plus, one of the leading South Korean television and radio broadcasters. In August 2025, they hosted “All the K Pop Stage” at Venetian Arena Macau, where K-Pop girl group i-dle led the performance, along with Taemin, Kep1er, NOWZ & KickFlip. The company will host different signature events and concerts worldwide this year and next.

For today’s hospitality commercial team, the greatest untapped opportunity lies in bridging the “Rebooking Paradox.” While guest satisfaction in APAC remains consistently high, loyalty is lagging—with only 37% of guests currently rebooking the same hotel. This gap represents millions in lost revenue potential that can only be reclaimed by moving beyond “one-size-fits-all” service toward a data-driven, “spend-ready” guest journey. This session explores how to unify siloed data into Intelligent Guest Profiles to engineer a seamless, high-margin journey that turns one-time visitors into lifelong advocates.

This panel explores how hoteliers can unlock greater value from OTA partnerships beyond standard master agreements. Industry leaders will discuss strategies to strengthen collaboration with global and local OTAs, optimize market-specific distribution partnerships, and drive incremental revenue while maintaining rate integrity and channel balance. The session will share practical insights on leveraging local OTA capabilities, commercial flexibility, and joint growth opportunities to maximize performance in today’s evolving distribution landscape.

Update from HSMAI on what’s happening in your location and upcoming events, education and publications.

Discover how to maximize TRevPar to enhance the guest journey while turning data into scalable, revenue-generating outcomes.

All session speakers and attendees debrief for a group robust discussion on topics presented.

IoH Northern Ireland | Launch event – Awards for Professionalism 2026
2026-03-05 18:30 - 20:00 (Europe/London) | crimson, haymarket, 84 Royal Avenue, Belfast, BT1 1DJ., United Kingdom
The Institute of Hospitality’s Northern Ireland region are hosting a celebratory evening of networking to launch the 2026 Awards for Professionalism in search of talented individuals across a range of awards categories.
Taking place at Crimson, Haymarket, Belfast on Thursday 5 March 2026 at 6:30pm, the event will officially launch the 2026 Awards for Professionalism, introduce our sponsors and give guests the chance to network.
This event is free of charge, however pre-booking is essential.
To book your place, email iohni@plannd.co.uk by Monday 2 March 2026.
With thanks to Crimson Cocktail Lounge for sponsoring this event

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CVs that Work in 2026: Selling Yourself in Hospitality’s New Era
2026-02-24 10:00 - 11:00 (Europe/London) | Online Webinar Institute of Hospitality
CVs in hospitality are changing. In a sector shaped by skills shortages, evolving roles, technology, and shifting expectations, standing out on paper now requires far more than listing job titles and responsibilities.
This webinar explores what makes a CV effective in 2026, focusing on how hospitality professionals can clearly communicate their value, potential, and professional identity. From senior leadership and operational insight to academic perspective and student experience, the panel will examine how recruitment expectations are changing and what employers are really looking for.
Designed as a practical and CPD-eligible session, the discussion will offer clear guidance for professionals at different stages of their career, helping attendees better position themselves in hospitality’s new era.
Our expert panel, hosted by our Commercial Manager Sidiqa Hazara AIH will be:

Basel Jabri MIH – Montcalm Collection
Marco Cagnetta – Vetara Matera
Majda El Azzouzy – Hospitality Student

Institute of Hospitality webinars are free for our members, and count towards your CPD activity.

AI and Automation in Hospitality
2026-02-10 10:00 - 11:00 (Europe/London) | Online Webinar Institute of Hospitality
***As this webinar is taking place shortly, you can no longer register to attend on-line. Please email joanne.smith@instituteofhospitality.org and we will send you a link with the joining instructions. Alternatively, there will be a recording of this webinar available on our website shortly after 11.00am.*****
Join us on 10 February for a webinar on AI and Automation in Hospitality
AI automation is no longer a future concept, it is already reshaping how hospitality businesses operate, make decisions, and serve their people and guests.
This panel discussion explores how AI automation can be applied practically across hospitality, from operational efficiency and systems integration to commercial performance and human impact. Rather than focusing on hype or technical jargon, the session will look at real-world use cases, leadership considerations, and the balance between technology, people, and culture.
Bringing together perspectives from executive leadership, AI and ERP implementation, academic research, and commercial strategy, the discussion will examine what hospitality leaders need to understand now, what mistakes to avoid, and how to approach AI automation responsibly and effectively.
Our panel:

Alexander Muir FIH – Anglia Ruskin
Neha Dubey – AI User Relationship Researcher
Chris Gunton – CGA Integration
Turun Ralla – Momentum Services Ltd

IoH webinars are free for our members and count towards your CPD activity. Book at the link!

HSMAI POWERUP JAKARTA EDUCATION & NETWORKING
2026-02-09 16:30 - 19:30 (Asia/Singapore)
Registration: 3:45pm | Event: 4:30pm – 7:30pm
HSMAI PowerUp is an HSMAI Asia Pacific casual Education & Networking event series for those working in commercial roles in hotels to connect, learn, and build their professional networks.
This is a great opportunity for marketing /digital / revenue / sales / distribution staff from corporate offices and individual hotel commercial teams to meet in a casual, yet informative, engaging, and meaningful way.
The format for the event is 1-hour Education and 1.5 hours Networking. 🥂
Join us for a unique opportunity to meet your peers and engage with hotel leaders.
Take a brief deep dive into the current number trends and outlook for the Thailand market – get familiar with how it’s performing and what’s ahead. A description of this topic is coming soon. It will be a topic relevant to hoteliers in sales, marketing & revenue roles in your location. A quick update from HSMAI on what’s happening in your location and upcoming events, education and publications. Join our panel of experts for an interactive chat with the attendees. Join our panel of experts for an interactive chat with the attendees.

IoH London | Hospitality Industry Breakfast
2026-02-06 08:00 - 09:30 (Europe/London) | 1 lombard street, 1 Lombard Street, London, EC3V 9AA, United Kingdom
Join the IoH London Region on 6 February at 1 Lombard Street, Bank, for a Hospitality Industry Breakfast networking event with Adam Hamadache FIH titled “The death of SEO? How hotels might win in the age of AI search”.
Our London Region’s latest industry breakfast is a unique opportunity to connect with fellow Institute of Hospitality members in the heart of the City of London.
Guests will enjoy a sociable start to the day with breakfast in the iconic 1 Lombard Street while hearing from our keynote speaker, Adam Hadamache FIH.
Adam is the visionary founder and CEO of Formula. A member of the Institute for nine years, and with a career deeply rooted in marketing and hospitality, Adam has spent years helping hotel brands transform their digital presence and increase their conversion rates. His journey began in marketing agencies, where he worked predominantly with hotels and hospitality clients.
Session Summary:

How AI-powered search is reshaping the way guests choose hotels, restaurants, and experiences.
Why traditional SEO tactics struggle when travellers ask AI for recommendations rather than browse lists.
How conversational search engines evaluate hotels using authority, reputation signals, and guest value.
What this shift means for direct bookings, brand visibility, and content strategy.
Practical steps for hotels to create intent-led content that earns trust from AI systems.
Insights into how AI interprets local relevance, reviews, pricing transparency, and brand expertise.
A clear roadmap to help hospitality brands remain discoverable across AI assistants, search tools, and travel platforms

Expect valuable insights into the challenges and opportunities facing hotel distribution with the advent of AI, practical best practice ideas, and the chance to catch up with colleagues and friends.
With its convenient 08:00–09:30 format and unrivalled location directly outside Bank Station, this is a not-to-be-missed event.
Ticket prices:
Members & guests £45

.fusion-button.button-1 {border-radius:2px;}BOOK YOUR PLACE HERE

Adam Hamadache FIHCEO – Forumula

GUEST SPEAKER

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HSMAI POWERUP DELHI – KNOWLEDGE EXCHANGE & NETWORKING
2026-02-05 16:30 - 19:30 (Asia/Kolkata)
Registration: 3:45pm | Event: 4:30pm – 7:30pm
HSMAI PowerUp is an HSMAI Asia Pacific casual Education & Networking event series for those working in commercial roles in hotels to connect, learn, and build their professional networks.
This is a great opportunity for marketing /digital / revenue / sales / distribution staff from corporate offices and individual hotel commercial teams to meet in a casual, yet informative, engaging, and meaningful way.
The format for the event is a mix of Education and Networking. 🥂
Join us for a unique opportunity to meet your peers and engage with hotel leaders.
Take a brief deep dive into the current number trends and outlook for the India / Delhi market – get familiar with how it’s performing and what’s ahead. A description of this topic is coming soon. It will be a topic relevant to hoteliers in sales, marketing & revenue roles in your location. A quick update from HSMAI on what’s happening in your location and upcoming events, education and publications. Join our panel of experts for an interactive chat with the attendees. Join our panel of experts for an interactive chat with the attendees.
