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DTSTART;TZID=Europe/London:20260609T100000
DTEND;TZID=Europe/London:20260609T110000
DTSTAMP:20260609T154129Z
CREATED:20260422T134242Z
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UID:24237-1780999200-1781002800@events.ehotelier.com
SUMMARY:Managing Conflict in Hospitality Teams: From Tension to Trust
DESCRIPTION:***As this webinar is taking place shortly\, you can no longer book to attend on-line.  Please email joanne.smith@instituteofhospitality.org and we will send you a link with the joining instructions.  Alternatively\, a recording of this webinar will be available shortly after 11.00am on our website.*** \nConflict in hospitality is inevitable\, fast-paced environments\, long hours\, cultural diversity\, and high guest expectations all create pressure points within teams. The real difference\, however\, lies in how that conflict is handled. \nThis webinar explores how leaders and teams can move beyond tension and use conflict as a tool for trust\, performance\, and stronger working relationships. Drawing on experience from operations\, HR\, coaching\, and academia\, the panel will unpack what conflict really looks like on the ground\, why it often goes unresolved\, and how to address it in a way that strengthens rather than divides teams. \nThis session will provide practical insight into managing difficult conversations\, navigating personality clashes\, and building a culture where challenge is constructive and trust is sustained.
URL:https://events.ehotelier.com/event/managing-conflict-in-hospitality-teams-from-tension-to-trust/
LOCATION:Online Webinar Institute of Hospitality
CATEGORIES:CPD event,Webinars
ATTACH;FMTTYPE=image/jpeg:https://events.ehotelier.com/wp-content/uploads/sites/4/2026/04/Managing-Conflict-in-Hospitality-Teams-From-Tension-to-Trust-EoDnvq.jpg
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DTSTART;TZID=Europe/London:20260623T100000
DTEND;TZID=Europe/London:20260623T110000
DTSTAMP:20260623T162621Z
CREATED:20260601T151126Z
LAST-MODIFIED:20260623T162621Z
UID:24407-1782208800-1782212400@events.ehotelier.com
SUMMARY:The Inclusive Leadership & DEIB
DESCRIPTION:Inclusive Leadership and Diversity\, Equity\, Inclusion and Belonging (DEIB) continue to shape the future of hospitality\, education and workplace culture across the globe. This webinar brings together industry and academic leaders to explore what inclusive leadership looks like in practice\, how organisations can create environments where people genuinely feel valued and heard and the role leadership plays in driving long-term cultural change.
URL:https://events.ehotelier.com/event/the-inclusive-leadership-deib/
LOCATION:Online Webinar Institute of Hospitality
CATEGORIES:CPD event,Webinars
ATTACH;FMTTYPE=image/jpeg:https://events.ehotelier.com/wp-content/uploads/sites/4/2026/06/23-Jun-26-The-Inclusive-Leadership-DEIB-hKrD21.jpg
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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260630T140000
DTEND;TZID=Europe/London:20260630T153000
DTSTAMP:20260630T164130Z
CREATED:20260521T145621Z
LAST-MODIFIED:20260630T164130Z
UID:24362-1782828000-1782833400@events.ehotelier.com
SUMMARY:IoH Midlands Webinar: AI\, Automation and the Future Guest Journey
DESCRIPTION:Join our Midlands Region for an engaging webinar exploring how AI and robotics are redefining service in the hospitality industry.\nDr Olga Kampaxi and her panel of experts will uncover the latest trends shaping guest experience\, operations\, and workforce innovation\, and examine how intelligent technologies are already being applied across hotels\, restaurants\, and visitor attractions. \nGrounded in evidence‑based research and real‑world service examples\, this session will bridge theory and practice\, offering a forward‑looking yet practical view of how AI is transforming hospitality today\, and what it means for the future of service. \nOur panel\, hosted by Dr Olga Kampaxi\, PGCHE\, FHEA\, Assoc CIP from Birmingham City University: \n\nManuel Davila – Professor at Birmingham City University\nLina Du – PhD student\nMuhammad Bilal – Professor of Applied AI and Technology Ethics at Birmingham City University\nDr Soobin Seo – Associate Professor at Washington State University\nDr Vadym Mozgovoy – External Lecturer\, University of Amsterdam & Researcher\, American Institute of Applied Sciences in Switzerland\n\nThis session offers a forward-looking yet actionable perspective on how intelligent technologies are changing hospitality today\, and what it means for the future of service. \nThis webinar is completely free for members and non-members! \n\n.fusion-button.button-1 {border-radius:2px;}BOOK YOUR FREE PLACE HERE\n\n.fusion-body .fusion-builder-column-0{width:100% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-0 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-0{width:100% !important;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-0{width:100% !important;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}} \n\n.fusion-body .fusion-flex-container.fusion-builder-row-1{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}
URL:https://events.ehotelier.com/event/ioh-midlands-webinar-ai-automation-and-the-future-guest-journey/
LOCATION:IoH Online
CATEGORIES:IoH Midlands,Webinars
ATTACH;FMTTYPE=image/jpeg:https://events.ehotelier.com/wp-content/uploads/sites/4/2026/05/IoH-midlands-Webinar-Smart-Hospitality-1-lsfTpO.jpg
ORGANIZER;CN="IoH Midlands":MAILTO:midlandschair@instituteofhospitality.org
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DTSTART;TZID=Europe/London:20260825T140000
DTEND;TZID=Europe/London:20260825T150000
DTSTAMP:20260821T195620Z
CREATED:20260807T192622Z
LAST-MODIFIED:20260821T195620Z
UID:24786-1787666400-1787670000@events.ehotelier.com
SUMMARY:Developing & Promoting a World of Hospitality Career Opportunities
DESCRIPTION:IoH Webinar Series | IoH Cymru – Developing & Promoting a World of Hospitality Career Opportunities\nHospitality offers one of the most diverse and rewarding career pathways of any industry\, yet many of its opportunities remain overlooked or misunderstood. From operational and leadership roles to specialist careers in people\, technology\, sustainability and commercial management\, the sector provides endless possibilities for growth and progression. \nJoin our Cymru Region for a free webinar on hospitality careers. \n 
URL:https://events.ehotelier.com/event/developing-promoting-a-world-of-hospitality-career-opportunities/
LOCATION:Online Webinar Institute of Hospitality
CATEGORIES:CPD,Webinar,Webinars
ATTACH;FMTTYPE=image/jpeg:https://events.ehotelier.com/wp-content/uploads/sites/4/2026/08/IoH-Cymru-Webinar-Developing-Promoting-a-World-of-Hospitality-Career-Opportunities-TiNRde.jpg
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DTSTART;TZID=Europe/London:20260915T100000
DTEND;TZID=Europe/London:20260915T110000
DTSTAMP:20260821T195622Z
CREATED:20260805T185633Z
LAST-MODIFIED:20260821T195622Z
UID:24757-1789466400-1789470000@events.ehotelier.com
SUMMARY:Leading Neurodiverse\, Multi-lingual & Multi-generational Teams
DESCRIPTION:Today’s hospitality workforce is more diverse than ever before\, bringing together people from different generations\, cultures\, languages and ways of thinking. While this diversity creates opportunities for innovation\, creativity and stronger guest experiences\, it also presents unique leadership challenges. \nThis engaging panel discussion will explore how leaders can create inclusive\, high-performing teams by embracing neurodiversity\, supporting multilingual colleagues and bridging generational differences in the workplace. Our panellists will share practical strategies\, personal experiences and real-world examples of how inclusive leadership can improve communication\, engagement\, retention and team performance.
URL:https://events.ehotelier.com/event/leading-neurodiverse-multi-lingual-multi-generational-teams/
LOCATION:Online Webinar Institute of Hospitality
CATEGORIES:CPD,Webinar,Webinars
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