eHotelier Events

IoH South West | How the Hospitality industry and higher education can work in symphony
2026-03-18 15:00 - 16:00 (Europe/London) | IoH Online
Webinar | How the Hospitality industry and higher education can work in symphony
Join the IoH South West Region for a CPD webinar on hospitality and higher education.
Speaker: Dr Richard Parkman BSc (Hons), MSc, PhD, PGCE, PGCert, CBME, FIH, Associate Head Plymouth Business School (International & Partnerships), Associate Professor in
Transnational Education & Management Plymouth Business School.
The hospitality education sector plays a crucial role in developing a skilled workforce needed to sustain a dynamic, global hospitality industry. As the sector evolves in response to technological change, shifting consumer expectations, and increasing competition, hospitality education must remain closely aligned with real-world practice to stay relevant. This requires meaningful engagement from industry partners who can provide current insights, placement opportunities, and collaborative learning experiences that mirror contemporary operational challenges. Strong industry–education partnerships ensure that hospitality graduates are not only academically prepared but also equipped with the practical skills, professional behaviours, and innovative thinking that employers demand. In turn, such collaboration supports the long-term growth, resilience, and competitiveness of the hospitality sector itself.
This webinar is free for members and non-members.
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Future-Proofing Hospitality Careers
2026-04-07 10:00 - 11:00 | Online Webinar Institute of Hospitality
***As this webinar is taking place shortly, you can no longer register to attend on-line. Please email joanne.smith@instituteofhospitality.org and we will send you a link with the joining instructions. Alternatively, a recording of this webinar will be available on our website today.***
The hospitality industry is evolving rapidly, shaped by changing guest expectations, new technologies and shifting workforce dynamics. For professionals at every stage of their journey, the ability to adapt, grow and develop new skills is becoming more important than ever.
This webinar explores how individuals can future-proof their careers by building resilience, strengthening professional skills and staying ahead of emerging industry trends. Through practical insights and real-world perspectives, the session will highlight how hospitality professionals can continue to grow, remain relevant and unlock new opportunities in a changing landscape.
Our panel:
Dimitri Lera Lecturer & PhD Candidate at GBS – University of Essex
Zoe Adjey Senior Lecturer in Hospitality & Events – University of East London
Scott Robson Lead Executive Coach & Facilitator – Dorchester Collection Academy
Christopher Fisher Food & Beverage Duty Manager – Eastwell Manor
Zoe Wesson MIH Food & Beverage Manager – The Waldorf Hilton London
IoH webinars are free for our members with a small fee for non-members, and count towards your CPD activity!

Hospitality Careers Reimagined
2026-04-21 10:00 - 11:00 | Online Webinar Institute of Hospitality
Hospitality has always been a sector built on opportunity, where diverse experiences, transferable skills and unconventional career paths can lead to success. As the industry evolves, there is growing recognition that talent can come from many directions and that careers in hospitality are rarely linear.
This webinar explores how transferable skills, career pivots and second chances are reshaping the talent landscape. Through practical insights and real-world stories, the session will highlight how individuals can build meaningful careers in hospitality, whether they are entering the industry for the first time, returning after time away, or transitioning from other sectors.
Our panel:

Dr Tracy Xu MIH – University of Surrey
Dr Prashanna Nepal MIH – London Hotels Collection Ltd
Janel Clark – HOSPA
Raluca Epureanu MIH – FlairMakers
Anita Pocskai MIH – PHI Strategies

IoH Webinars are free for members and count towards your CPD activity.

Digital Presence & How to Build a Personal Brand in Hospitality
2026-05-19 10:00 - 11:00 | Online Webinar Institute of Hospitality
“As this webinar is taking place within the next 60 minutes, you can no longer register online to attend. Please email Aymen.fetouak@instituteofhospitality.org and we will send you the details to join the webinar. Please note that a recording of the webinar will be available to listen to later today via our past webinars page.”

In today’s hospitality landscape, your digital presence is no longer optional, it’s part of your professional identity. Whether you are building a career, leading a team, or representing a brand, how you show up online can influence perception, opportunity, and growth.
This session brings together industry professionals from marketing, creative, editorial and operational backgrounds to explore what it really takes to build a personal brand that is both authentic and effective. Moving beyond surface-level advice, the panel will share practical insight into how individuals can position themselves, communicate their value, and navigate the balance between personal identity and professional credibility.
Our panel, hosted by Louise Wagstaffe MIH from Delicious by Design Ltd:

Sachin Parmar MIH – Graphic Kitchen
Charlie Oginni AIH – IoH
Dawn Gribble MIH – Hospitality Marketing Insight
Tristan O’Hana – H2O Publishing

From content and storytelling to consistency and confidence, this discussion will challenge common assumptions and provide a realistic view of what works, what doesn’t, and where people often go wrong.
Institute of Hospitality webinars are free for our members and count towards your CPD activity!

Managing Conflict in Hospitality Teams: From Tension to Trust
2026-06-09 10:00 - 11:00 | Online Webinar Institute of Hospitality
***As this webinar is taking place shortly, you can no longer book to attend on-line. Please email joanne.smith@instituteofhospitality.org and we will send you a link with the joining instructions. Alternatively, a recording of this webinar will be available shortly after 11.00am on our website.***
Conflict in hospitality is inevitable, fast-paced environments, long hours, cultural diversity, and high guest expectations all create pressure points within teams. The real difference, however, lies in how that conflict is handled.
This webinar explores how leaders and teams can move beyond tension and use conflict as a tool for trust, performance, and stronger working relationships. Drawing on experience from operations, HR, coaching, and academia, the panel will unpack what conflict really looks like on the ground, why it often goes unresolved, and how to address it in a way that strengthens rather than divides teams.
This session will provide practical insight into managing difficult conversations, navigating personality clashes, and building a culture where challenge is constructive and trust is sustained.

The Inclusive Leadership & DEIB
2026-06-23 10:00 - 11:00 | Online Webinar Institute of Hospitality
Inclusive Leadership and Diversity, Equity, Inclusion and Belonging (DEIB) continue to shape the future of hospitality, education and workplace culture across the globe. This webinar brings together industry and academic leaders to explore what inclusive leadership looks like in practice, how organisations can create environments where people genuinely feel valued and heard and the role leadership plays in driving long-term cultural change.

IoH Midlands Webinar: AI, Automation and the Future Guest Journey
2026-06-30 14:00 - 15:30 | IoH Online
Join our Midlands Region for an engaging webinar exploring how AI and robotics are redefining service in the hospitality industry.
Dr Olga Kampaxi and her panel of experts will uncover the latest trends shaping guest experience, operations, and workforce innovation, and examine how intelligent technologies are already being applied across hotels, restaurants, and visitor attractions.
Grounded in evidence‑based research and real‑world service examples, this session will bridge theory and practice, offering a forward‑looking yet practical view of how AI is transforming hospitality today, and what it means for the future of service.
Our panel, hosted by Dr Olga Kampaxi, PGCHE, FHEA, Assoc CIP from Birmingham City University:

Manuel Davila – Professor at Birmingham City University
Lina Du – PhD student
Muhammad Bilal – Professor of Applied AI and Technology Ethics at Birmingham City University
Dr Soobin Seo – Associate Professor at Washington State University
Dr Vadym Mozgovoy – External Lecturer, University of Amsterdam & Researcher, American Institute of Applied Sciences in Switzerland

This session offers a forward-looking yet actionable perspective on how intelligent technologies are changing hospitality today, and what it means for the future of service.
This webinar is completely free for members and non-members!

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