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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260317T100000
DTEND;TZID=Europe/London:20260317T110000
DTSTAMP:20260618T223945
CREATED:20260224T232642Z
LAST-MODIFIED:20260317T235644Z
UID:23959-1773741600-1773745200@events.ehotelier.com
SUMMARY:Masterclass: Coaching Conversations for Hospitality Managers
DESCRIPTION:In today’s hospitality environment\, strong leadership is no longer just about directing performance\, it is about unlocking it. \nOur first webinar in March is a masterclass designed to equip hospitality managers with practical coaching skills that build confidence\, accountability and stronger team performance. \nWe will explore how to structure effective coaching conversations\, ask powerful questions\, navigate challenging dialogue\, and create a culture of growth rather than dependency. Whether you are leading front line teams or senior supervisors\, this session will provide practical tools you can apply immediately to elevate engagement\, retention and results.
URL:https://events.ehotelier.com/event/masterclass-coaching-conversations-for-hospitality-managers/
LOCATION:Online Webinar Institute of Hospitality
CATEGORIES:CPD event,Webinars
ATTACH;FMTTYPE=image/jpeg:https://events.ehotelier.com/wp-content/uploads/sites/4/2026/02/17-Mar-26-Masterclass-Coaching-Conversations-for-Hospitality-Managers-1-1-8ISlJf.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260318T150000
DTEND;TZID=Europe/London:20260318T160000
DTSTAMP:20260618T223945
CREATED:20260209T232635Z
LAST-MODIFIED:20260317T235645Z
UID:23890-1773846000-1773849600@events.ehotelier.com
SUMMARY:IoH South West | How the Hospitality industry and higher education can work in symphony
DESCRIPTION:Webinar | How the Hospitality industry and higher education can work in symphony\nJoin the IoH South West Region for a CPD webinar on hospitality and higher education. \nSpeaker: Dr Richard Parkman BSc (Hons)\, MSc\, PhD\, PGCE\, PGCert\, CBME\, FIH\, Associate Head Plymouth Business School (International & Partnerships)\, Associate Professor in\nTransnational Education & Management Plymouth Business School. \nThe hospitality education sector plays a crucial role in developing a skilled workforce needed to sustain a dynamic\, global hospitality industry. As the sector evolves in response to technological change\, shifting consumer expectations\, and increasing competition\, hospitality education must remain closely aligned with real-world practice to stay relevant. This requires meaningful engagement from industry partners who can provide current insights\, placement opportunities\, and collaborative learning experiences that mirror contemporary operational challenges. Strong industry–education partnerships ensure that hospitality graduates are not only academically prepared but also equipped with the practical skills\, professional behaviours\, and innovative thinking that employers demand. In turn\, such collaboration supports the long-term growth\, resilience\, and competitiveness of the hospitality sector itself. \nThis webinar is free for members and non-members. \n.fusion-button.button-1 {border-radius:2px;}Book your free place at the webinar here\n 
URL:https://events.ehotelier.com/event/ioh-south-west-webinar/
LOCATION:IoH Online
CATEGORIES:CPD event,IoH South West,Webinars
ATTACH;FMTTYPE=image/jpeg:https://events.ehotelier.com/wp-content/uploads/sites/4/2026/02/IoH-South-west-Webinar-March-2026-1zxoPc.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260407T100000
DTEND;TZID=Europe/London:20260407T110000
DTSTAMP:20260618T223945
CREATED:20260309T234130Z
LAST-MODIFIED:20260407T131121Z
UID:24018-1775556000-1775559600@events.ehotelier.com
SUMMARY:Future-Proofing Hospitality Careers
DESCRIPTION:***As this webinar is taking place shortly\, you can no longer register to attend on-line. Please email joanne.smith@instituteofhospitality.org and we will send you a link with the joining instructions.  Alternatively\, a recording of this webinar will be available on our website today.*** \nThe hospitality industry is evolving rapidly\, shaped by changing guest expectations\, new technologies and shifting workforce dynamics. For professionals at every stage of their journey\, the ability to adapt\, grow and develop new skills is becoming more important than ever. \nThis webinar explores how individuals can future-proof their careers by building resilience\, strengthening professional skills and staying ahead of emerging industry trends. Through practical insights and real-world perspectives\, the session will highlight how hospitality professionals can continue to grow\, remain relevant and unlock new opportunities in a changing landscape. \nOur panel: \nDimitri Lera Lecturer & PhD Candidate at GBS – University of Essex\nZoe Adjey Senior Lecturer in Hospitality & Events – University of East London\nScott Robson Lead Executive Coach & Facilitator – Dorchester Collection Academy\nChristopher Fisher Food & Beverage Duty Manager – Eastwell Manor\nZoe Wesson MIH Food & Beverage Manager – The Waldorf Hilton London \nIoH webinars are free for our members with a small fee for non-members\, and count towards your CPD activity!
URL:https://events.ehotelier.com/event/future-proofing-hospitality-careers/
LOCATION:Online Webinar Institute of Hospitality
CATEGORIES:CPD event,Webinars
ATTACH;FMTTYPE=image/jpeg:https://events.ehotelier.com/wp-content/uploads/sites/4/2026/03/Future-Proofing-Hospitality-Careers-AtMpkr.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260421T100000
DTEND;TZID=Europe/London:20260421T110000
DTSTAMP:20260618T223945
CREATED:20260317T235648Z
LAST-MODIFIED:20260421T134124Z
UID:24064-1776765600-1776769200@events.ehotelier.com
SUMMARY:Hospitality Careers Reimagined
DESCRIPTION:Hospitality has always been a sector built on opportunity\, where diverse experiences\, transferable skills and unconventional career paths can lead to success. As the industry evolves\, there is growing recognition that talent can come from many directions and that careers in hospitality are rarely linear. \nThis webinar explores how transferable skills\, career pivots and second chances are reshaping the talent landscape. Through practical insights and real-world stories\, the session will highlight how individuals can build meaningful careers in hospitality\, whether they are entering the industry for the first time\, returning after time away\, or transitioning from other sectors. \nOur panel: \n\nDr Tracy Xu MIH – University of Surrey\nDr Prashanna Nepal MIH – London Hotels Collection Ltd\nJanel Clark – HOSPA\nRaluca Epureanu MIH – FlairMakers\nAnita Pocskai MIH – PHI Strategies\n\nIoH Webinars are free for members and count towards your CPD activity.
URL:https://events.ehotelier.com/event/hospitality-careers-reimagined-transferable-skills-second-chances-new-routes/
LOCATION:Online Webinar Institute of Hospitality
CATEGORIES:CPD event,Webinars
ATTACH;FMTTYPE=image/jpeg:https://events.ehotelier.com/wp-content/uploads/sites/4/2026/04/IoH-Webinar-Hospitality-Careers-Reimagined-feature-1-nBcZLB.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260519T100000
DTEND;TZID=Europe/London:20260519T110000
DTSTAMP:20260618T223945
CREATED:20260429T134131Z
LAST-MODIFIED:20260519T144125Z
UID:24255-1779184800-1779188400@events.ehotelier.com
SUMMARY:Digital Presence & How to Build a Personal Brand in Hospitality
DESCRIPTION:“As this webinar is taking place within the next 60 minutes\, you can no longer register online to attend.  Please email Aymen.fetouak@instituteofhospitality.org and we will send you the details to join the webinar.  Please note that a recording of the webinar will be available to listen to later today via our past webinars page.” \n  \nIn today’s hospitality landscape\, your digital presence is no longer optional\, it’s part of your professional identity. Whether you are building a career\, leading a team\, or representing a brand\, how you show up online can influence perception\, opportunity\, and growth. \nThis session brings together industry professionals from marketing\, creative\, editorial and operational backgrounds to explore what it really takes to build a personal brand that is both authentic and effective. Moving beyond surface-level advice\, the panel will share practical insight into how individuals can position themselves\, communicate their value\, and navigate the balance between personal identity and professional credibility. \nOur panel\, hosted by Louise Wagstaffe MIH from Delicious by Design Ltd: \n\nSachin Parmar MIH – Graphic Kitchen\nCharlie Oginni AIH – IoH\nDawn Gribble MIH – Hospitality Marketing Insight\nTristan O’Hana – H2O Publishing\n\nFrom content and storytelling to consistency and confidence\, this discussion will challenge common assumptions and provide a realistic view of what works\, what doesn’t\, and where people often go wrong. \nInstitute of Hospitality webinars are free for our members and count towards your CPD activity!
URL:https://events.ehotelier.com/event/digital-presence-how-to-build-a-personal-brand-in-hospitality/
LOCATION:Online Webinar Institute of Hospitality
CATEGORIES:CPD event,Webinars
ATTACH;FMTTYPE=image/jpeg:https://events.ehotelier.com/wp-content/uploads/sites/4/2026/05/Digital-Presence-How-to-Build-a-Personal-Brand-in-Hospitality-1-vqOvG1.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260609T100000
DTEND;TZID=Europe/London:20260609T110000
DTSTAMP:20260618T223945
CREATED:20260422T134242Z
LAST-MODIFIED:20260609T154129Z
UID:24237-1780999200-1781002800@events.ehotelier.com
SUMMARY:Managing Conflict in Hospitality Teams: From Tension to Trust
DESCRIPTION:***As this webinar is taking place shortly\, you can no longer book to attend on-line.  Please email joanne.smith@instituteofhospitality.org and we will send you a link with the joining instructions.  Alternatively\, a recording of this webinar will be available shortly after 11.00am on our website.*** \nConflict in hospitality is inevitable\, fast-paced environments\, long hours\, cultural diversity\, and high guest expectations all create pressure points within teams. The real difference\, however\, lies in how that conflict is handled. \nThis webinar explores how leaders and teams can move beyond tension and use conflict as a tool for trust\, performance\, and stronger working relationships. Drawing on experience from operations\, HR\, coaching\, and academia\, the panel will unpack what conflict really looks like on the ground\, why it often goes unresolved\, and how to address it in a way that strengthens rather than divides teams. \nThis session will provide practical insight into managing difficult conversations\, navigating personality clashes\, and building a culture where challenge is constructive and trust is sustained.
URL:https://events.ehotelier.com/event/managing-conflict-in-hospitality-teams-from-tension-to-trust/
LOCATION:Online Webinar Institute of Hospitality
CATEGORIES:CPD event,Webinars
ATTACH;FMTTYPE=image/jpeg:https://events.ehotelier.com/wp-content/uploads/sites/4/2026/04/Managing-Conflict-in-Hospitality-Teams-From-Tension-to-Trust-EoDnvq.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260623T100000
DTEND;TZID=Europe/London:20260623T110000
DTSTAMP:20260618T223945
CREATED:20260601T151126Z
LAST-MODIFIED:20260618T161123Z
UID:24407-1782208800-1782212400@events.ehotelier.com
SUMMARY:The Inclusive Leadership & DEIB
DESCRIPTION:Inclusive Leadership and Diversity\, Equity\, Inclusion and Belonging (DEIB) continue to shape the future of hospitality\, education and workplace culture across the globe. This webinar brings together industry and academic leaders to explore what inclusive leadership looks like in practice\, how organisations can create environments where people genuinely feel valued and heard and the role leadership plays in driving long-term cultural change.
URL:https://events.ehotelier.com/event/the-inclusive-leadership-deib/
LOCATION:Online Webinar Institute of Hospitality
CATEGORIES:CPD event,Webinars
ATTACH;FMTTYPE=image/jpeg:https://events.ehotelier.com/wp-content/uploads/sites/4/2026/06/23-Jun-26-The-Inclusive-Leadership-DEIB-hKrD21.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260630T140000
DTEND;TZID=Europe/London:20260630T153000
DTSTAMP:20260618T223945
CREATED:20260521T145621Z
LAST-MODIFIED:20260618T161128Z
UID:24362-1782828000-1782833400@events.ehotelier.com
SUMMARY:IoH Midlands Webinar: AI\, Automation and the Future Guest Journey
DESCRIPTION:Join our Midlands Region for an engaging webinar exploring how AI and robotics are redefining service in the hospitality industry.\nDr Olga Kampaxi and her panel of experts will uncover the latest trends shaping guest experience\, operations\, and workforce innovation\, and examine how intelligent technologies are already being applied across hotels\, restaurants\, and visitor attractions. \nGrounded in evidence‑based research and real‑world service examples\, this session will bridge theory and practice\, offering a forward‑looking yet practical view of how AI is transforming hospitality today\, and what it means for the future of service. \nOur panel\, hosted by Dr Olga Kampaxi\, PGCHE\, FHEA\, Assoc CIP from Birmingham City University: \n\nManuel Davila – Professor at Birmingham City University\nLina Du – PhD student\nMuhammad Bilal – Professor of Applied AI and Technology Ethics at Birmingham City University\nDr Soobin Seo – Associate Professor at Washington State University\nDr Vadym Mozgovoy – External Lecturer\, University of Amsterdam & Researcher\, American Institute of Applied Sciences in Switzerland\n\nThis session offers a forward-looking yet actionable perspective on how intelligent technologies are changing hospitality today\, and what it means for the future of service. \nThis webinar is completely free for members and non-members! \n\n.fusion-button.button-2 {border-radius:2px;}BOOK YOUR FREE PLACE HERE\n\n.fusion-body .fusion-builder-column-1{width:100% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-1 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-1{width:100% !important;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-1{width:100% !important;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}} \n\n.fusion-body .fusion-flex-container.fusion-builder-row-2{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}
URL:https://events.ehotelier.com/event/ioh-midlands-webinar-ai-automation-and-the-future-guest-journey/
LOCATION:IoH Online
CATEGORIES:IoH Midlands,Webinars
ATTACH;FMTTYPE=image/jpeg:https://events.ehotelier.com/wp-content/uploads/sites/4/2026/05/IoH-midlands-Webinar-Smart-Hospitality-1-lsfTpO.jpg
ORGANIZER;CN="IoH Midlands":MAILTO:midlandschair@instituteofhospitality.org
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