eHotelier Events

Managing Conflict in Hospitality Teams: From Tension to Trust
2026-06-09 10:00 - 11:00 (Europe/London) | Online Webinar Institute of Hospitality
***As this webinar is taking place shortly, you can no longer book to attend on-line. Please email joanne.smith@instituteofhospitality.org and we will send you a link with the joining instructions. Alternatively, a recording of this webinar will be available shortly after 11.00am on our website.***
Conflict in hospitality is inevitable, fast-paced environments, long hours, cultural diversity, and high guest expectations all create pressure points within teams. The real difference, however, lies in how that conflict is handled.
This webinar explores how leaders and teams can move beyond tension and use conflict as a tool for trust, performance, and stronger working relationships. Drawing on experience from operations, HR, coaching, and academia, the panel will unpack what conflict really looks like on the ground, why it often goes unresolved, and how to address it in a way that strengthens rather than divides teams.
This session will provide practical insight into managing difficult conversations, navigating personality clashes, and building a culture where challenge is constructive and trust is sustained.

Digital Presence & How to Build a Personal Brand in Hospitality
2026-05-19 10:00 - 11:00 | Online Webinar Institute of Hospitality
“As this webinar is taking place within the next 60 minutes, you can no longer register online to attend. Please email Aymen.fetouak@instituteofhospitality.org and we will send you the details to join the webinar. Please note that a recording of the webinar will be available to listen to later today via our past webinars page.”

In today’s hospitality landscape, your digital presence is no longer optional, it’s part of your professional identity. Whether you are building a career, leading a team, or representing a brand, how you show up online can influence perception, opportunity, and growth.
This session brings together industry professionals from marketing, creative, editorial and operational backgrounds to explore what it really takes to build a personal brand that is both authentic and effective. Moving beyond surface-level advice, the panel will share practical insight into how individuals can position themselves, communicate their value, and navigate the balance between personal identity and professional credibility.
Our panel, hosted by Louise Wagstaffe MIH from Delicious by Design Ltd:

Sachin Parmar MIH – Graphic Kitchen
Charlie Oginni AIH – IoH
Dawn Gribble MIH – Hospitality Marketing Insight
Tristan O’Hana – H2O Publishing

From content and storytelling to consistency and confidence, this discussion will challenge common assumptions and provide a realistic view of what works, what doesn’t, and where people often go wrong.
Institute of Hospitality webinars are free for our members and count towards your CPD activity!

Hospitality Careers Reimagined
2026-04-21 10:00 - 11:00 | Online Webinar Institute of Hospitality
Hospitality has always been a sector built on opportunity, where diverse experiences, transferable skills and unconventional career paths can lead to success. As the industry evolves, there is growing recognition that talent can come from many directions and that careers in hospitality are rarely linear.
This webinar explores how transferable skills, career pivots and second chances are reshaping the talent landscape. Through practical insights and real-world stories, the session will highlight how individuals can build meaningful careers in hospitality, whether they are entering the industry for the first time, returning after time away, or transitioning from other sectors.
Our panel:

Dr Tracy Xu MIH – University of Surrey
Dr Prashanna Nepal MIH – London Hotels Collection Ltd
Janel Clark – HOSPA
Raluca Epureanu MIH – FlairMakers
Anita Pocskai MIH – PHI Strategies

IoH Webinars are free for members and count towards your CPD activity.

Future-Proofing Hospitality Careers
2026-04-07 10:00 - 11:00 | Online Webinar Institute of Hospitality
***As this webinar is taking place shortly, you can no longer register to attend on-line. Please email joanne.smith@instituteofhospitality.org and we will send you a link with the joining instructions. Alternatively, a recording of this webinar will be available on our website today.***
The hospitality industry is evolving rapidly, shaped by changing guest expectations, new technologies and shifting workforce dynamics. For professionals at every stage of their journey, the ability to adapt, grow and develop new skills is becoming more important than ever.
This webinar explores how individuals can future-proof their careers by building resilience, strengthening professional skills and staying ahead of emerging industry trends. Through practical insights and real-world perspectives, the session will highlight how hospitality professionals can continue to grow, remain relevant and unlock new opportunities in a changing landscape.
Our panel:
Dimitri Lera Lecturer & PhD Candidate at GBS – University of Essex
Zoe Adjey Senior Lecturer in Hospitality & Events – University of East London
Scott Robson Lead Executive Coach & Facilitator – Dorchester Collection Academy
Christopher Fisher Food & Beverage Duty Manager – Eastwell Manor
Zoe Wesson MIH Food & Beverage Manager – The Waldorf Hilton London
IoH webinars are free for our members with a small fee for non-members, and count towards your CPD activity!

IoH South West | How the Hospitality industry and higher education can work in symphony
2026-03-18 15:00 - 16:00 | IoH Online
Webinar | How the Hospitality industry and higher education can work in symphony
Join the IoH South West Region for a CPD webinar on hospitality and higher education.
Speaker: Dr Richard Parkman BSc (Hons), MSc, PhD, PGCE, PGCert, CBME, FIH, Associate Head Plymouth Business School (International & Partnerships), Associate Professor in
Transnational Education & Management Plymouth Business School.
The hospitality education sector plays a crucial role in developing a skilled workforce needed to sustain a dynamic, global hospitality industry. As the sector evolves in response to technological change, shifting consumer expectations, and increasing competition, hospitality education must remain closely aligned with real-world practice to stay relevant. This requires meaningful engagement from industry partners who can provide current insights, placement opportunities, and collaborative learning experiences that mirror contemporary operational challenges. Strong industry–education partnerships ensure that hospitality graduates are not only academically prepared but also equipped with the practical skills, professional behaviours, and innovative thinking that employers demand. In turn, such collaboration supports the long-term growth, resilience, and competitiveness of the hospitality sector itself.
This webinar is free for members and non-members.
.fusion-button.button-1 {border-radius:2px;}Book your free place at the webinar here

Masterclass: Coaching Conversations for Hospitality Managers
2026-03-17 10:00 - 11:00 | Online Webinar Institute of Hospitality
In today’s hospitality environment, strong leadership is no longer just about directing performance, it is about unlocking it.
Our first webinar in March is a masterclass designed to equip hospitality managers with practical coaching skills that build confidence, accountability and stronger team performance.
We will explore how to structure effective coaching conversations, ask powerful questions, navigate challenging dialogue, and create a culture of growth rather than dependency. Whether you are leading front line teams or senior supervisors, this session will provide practical tools you can apply immediately to elevate engagement, retention and results.

CVs that Work in 2026: Selling Yourself in Hospitality’s New Era
2026-02-24 10:00 - 11:00 | Online Webinar Institute of Hospitality
CVs in hospitality are changing. In a sector shaped by skills shortages, evolving roles, technology, and shifting expectations, standing out on paper now requires far more than listing job titles and responsibilities.
This webinar explores what makes a CV effective in 2026, focusing on how hospitality professionals can clearly communicate their value, potential, and professional identity. From senior leadership and operational insight to academic perspective and student experience, the panel will examine how recruitment expectations are changing and what employers are really looking for.
Designed as a practical and CPD-eligible session, the discussion will offer clear guidance for professionals at different stages of their career, helping attendees better position themselves in hospitality’s new era.
Our expert panel, hosted by our Commercial Manager Sidiqa Hazara AIH will be:

Basel Jabri MIH – Montcalm Collection
Marco Cagnetta – Vetara Matera
Majda El Azzouzy – Hospitality Student

Institute of Hospitality webinars are free for our members, and count towards your CPD activity.

AI and Automation in Hospitality
2026-02-10 10:00 - 11:00 | Online Webinar Institute of Hospitality
***As this webinar is taking place shortly, you can no longer register to attend on-line. Please email joanne.smith@instituteofhospitality.org and we will send you a link with the joining instructions. Alternatively, there will be a recording of this webinar available on our website shortly after 11.00am.*****
Join us on 10 February for a webinar on AI and Automation in Hospitality
AI automation is no longer a future concept, it is already reshaping how hospitality businesses operate, make decisions, and serve their people and guests.
This panel discussion explores how AI automation can be applied practically across hospitality, from operational efficiency and systems integration to commercial performance and human impact. Rather than focusing on hype or technical jargon, the session will look at real-world use cases, leadership considerations, and the balance between technology, people, and culture.
Bringing together perspectives from executive leadership, AI and ERP implementation, academic research, and commercial strategy, the discussion will examine what hospitality leaders need to understand now, what mistakes to avoid, and how to approach AI automation responsibly and effectively.
Our panel:

Alexander Muir FIH – Anglia Ruskin
Neha Dubey – AI User Relationship Researcher
Chris Gunton – CGA Integration
Turun Ralla – Momentum Services Ltd

IoH webinars are free for our members and count towards your CPD activity. Book at the link!

Preparing for Net Zero: Reducing your Emissions
2026-01-22 10:00 - 11:00 | Online Webinar Institute of Hospitality
In this webinar, you’ll learn the benefit of having a Carbon Reduction Plan in Hospitality and how to start the journey to track and reduce your emissions.
The Institute’s Head of Professional Development Aymen Fetouak MIH will be joined by Jonathan Jones and Peta Day of Green Ibex.
About Green Ibex:
Green Ibex was founded (in 2020) to support business leaders and sustainability teams – to help make sense of, accelerate, and realise their vision and ambitions.
They blend decades of commercial and project delivery experience with a strategic yet pragmatic approach. We help clients merge business growth with sustainability targets – so they can transition to a net-zero world and thrive in it.
Green Ibex’s team collectively brings a wealth of experience in programme management, sustainability, commercial, business development and marketing. Our experienced team ensures that initiatives are broken down in phases and managed effectively. We introduce the necessary frameworks to maintain transparency, ensure continuity, and maximise benefits.

Wellbeing at Work: Building Mentally Healthy Hospitality Teams
2026-01-13 10:00 - 11:00 | Online Webinar Institute of Hospitality
The hospitality industry is built on people, yet long hours, high pressure environments, and constant customer expectations can take a serious toll on wellbeing.
Join us for our first webinar of 2026 where we bring together senior leaders and emerging professionals from across hospitality, education, and corporate services to explore how organisations can move beyond awareness and embed mental health into everyday practice.
Our expert panel, hosted by Jupiter Humphrey-Bishop MIH – The Royal Household

Gina Camfield – Aramark
Mario Alves – University of East London
Karim Boulet MIH – Banyan Tree Vabbinfaru
Rosie Radwell MIH – Marsham Court Hotel

Institute of Hospitality webinars are free for members and count towards your CPD activity.

Real Stories, Real Growth Inside the IoH Mentor Me Programme
2026-01-06 13:00 - 14:00 | Online Webinar Institute of Hospitality
Mentoring has become one of the most powerful development tools in today’s hospitality landscape, supporting professionals at every level through guidance, confidence-building and personalised growth.
In this session, we open the doors to the IoH Mentor Me programme and explore its real impact through the voices of mentors and mentees who use it every day.
We will look at why mentoring matters more than ever in a people-first industry, how it strengthens wellbeing and retention, the skills most mentees want to build, and the myths that often hold people back from getting involved.
Our Panel, hosted by Head of Professional Development Aymen Fetouak MIH is:

Chris Murray of PLD
Paul Hunger FIH of Swinton Estate
Syed Thameesudeen FIH of Fignoli Consulting OÜ
Ryan Thomas AIH of Whitbread

This webinar will later be available on demand for members who wish to revisit the insights and discover how the Mentor Me platform can support their own development journey.

The Budget Breakdown: Survival, Strategy and Growth for Hospitality
2025-11-27 10:00 - 11:00 | Online Webinar Institute of Hospitality
As the hospitality sector prepares to navigate the new fiscal landscape, our expert panel breaks down what the latest UK Budget means for operators, investors, and business leaders.
Join Head of Professional Development Aymen Fetouak MIH, IoH CEO Robert Richardson FIH MI, IoH Chair Martin Traynor OBE FIH, Chair of the Night Time Industries Association (NTIA) Sacha Lord FIH, Declan O’Connell from Menzies and Abhijeet Soni of QX Global as they explore key financial impacts across tax, VAT, business rates, and employment costs, while addressing the wider challenges of inflation, energy pricing, and profitability in 2026.
Gain practical insight into how businesses of all sizes can adapt, protect margins, and plan for sustainable growth in a rapidly changing economy.

Mastering Service Leadership & Excellence in Hospitality & Toursim
2025-11-11 10:00 - 11:00 | Online Webinar Institute of Hospitality
In an industry built on people and experiences, exceptional service leadership is the true differentiator.
This webinar brings together leading voices from across tourism and hospitality to explore what it really takes to deliver service excellence in a modern, fast-evolving environment. From empowering teams and shaping guest experience to embedding a culture of accountability and empathy, our expert panel will share practical strategies, real-world insights, and leadership approaches that inspire excellent at every level.
Our expert panel, hosted by our DEIB Lead Rya White AIH are:

Marion Paturiel – MCP Consult
Aritra Raha AIH – Sales & Product Trainer
Max Lawrence FIH – Hospitality Assured

IoH webinars are free for our members to attend and count towards CPD activity.

6:12pm is the new 8pm
2025-10-28 10:00 - 11:00 | Online Webinar Institute of Hospitality
In 2025, 5,000 British consumers were surveyed about their going out and eating out preferences.
Consumer behaviour is shifting towards going out earlier, with the new preferred start time for consumers’ bookings at restaurants, pubs and bars now sitting at 6:12pm.
This marks a continuance of a trend that started post-pandemic, with consumers increasingly favouring convenience when it comes to their visits to hospitality venues.
But what are the key factors that are influencing this shift towards earlier booking times?
Which consumers are seeing the biggest behavioural shifts?
And what are the biggest priorities for guests when choosing to visit hospitality venues earlier?
Join Aymen Fetouak who will be discussing with Stuart Derricott, exclusive research from Zonal and CGA by NIQ revealing a shift in consumer behaviour towards going out earlier when visiting pubs, bars and restaurants, as well as the factors influding this shift. A link to the full research can be found here

Shaping the Future: Bold Strategies for the Next Era of Tourism and Hospitality
2025-10-14 10:00 - 11:00 | Online Webinar Institute of Hospitality
The tourism and hospitality industry is evolving at unprecedented speed, driven by shifting guest expectations, rapid technological advances, and the urgent need for sustainable practices. In this CPD-accredited webinar, a panel of leading experts will explore the bold strategies that will define the sector’s next era.
From harnessing AI to enhance the customer journey, to embedding sustainability in everyday operations, to bridging the widening skills gap, our speakers will share insights, practical approaches, and forward-thinking solutions to help you stay ahead.
Hosted by Richard Hatter FIH, Richard will be joined by Professor Lisa Wyld FIH, Martin Kubler FIH, Alper Zan FIH, and Rita Varga as they discuss the challenges and opportunities shaping the industry’s future and leave with actionable strategies you can apply in your organisation today.

Hospitality Apprenticeships – What Employers Need to Know Now
2025-10-02 10:00 - 11:00 | Online Webinar Institute of Hospitality
Supporting Hospitality Apprenticeships Week | 29th September – 5th October 2025
We’re in the midst of the biggest shake-up to apprenticeships since the introduction of the Apprenticeship Levy in 2017 – and hospitality employers need to be prepared.
Join our Head of Professional Development, Aymen Fetouak MIH, as he welcomes Jill Whittaker OBE FIH, Executive Chair of HIT Training Ltd, for a practical and insightful session exploring what these changes mean for your business, your workforce strategy, and your access to future skills.
You’ll get clear updates on the key developments shaping the system right now, including:

Skills England and the Future of Funding – where hospitality fits in the government’s new priorities and why it’s essential the sector is heard.
Shorter Duration Apprenticeships – how 8-month programmes are unlocking faster, more responsive skills development.
Funding for Level 7 Senior Leader Apprenticeships – what’s changing, and how to make the most of the opportunity before restrictions tighten.
Foundation Apprenticeships – a new entry-level pathway to help more young people take their first step into hospitality careers.
Changes to Off-the-Job Training Requirements – what is changing and what it means for you.
The Growth and Skills Levy – what may replace the current Apprenticeship Levy and how it could support wider workforce planning.

Jill will be joined by Jonathan Foot FIH, director of skills and early careers at Compass Group UK & Ireland, who’ll share how they’re navigating the changes and using apprenticeships to build strong, sustainable teams.
IoH webinars are free for our members and count towards your CPD activity!
