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DTSTART;TZID=Europe/London:20260630T140000
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DTSTAMP:20260611T224829
CREATED:20260521T145621Z
LAST-MODIFIED:20260611T155628Z
UID:24362-1782828000-1782833400@events.ehotelier.com
SUMMARY:IoH Midlands Webinar: AI\, Automation and the Future Guest Journey
DESCRIPTION:Join our Midlands Region for an engaging webinar exploring how AI and robotics are redefining service in the hospitality industry.\nDr Olga Kampaxi and her panel of experts will uncover the latest trends shaping guest experience\, operations\, and workforce innovation\, and examine how intelligent technologies are already being applied across hotels\, restaurants\, and visitor attractions. \nGrounded in evidence‑based research and real‑world service examples\, this session will bridge theory and practice\, offering a forward‑looking yet practical view of how AI is transforming hospitality today\, and what it means for the future of service. \nOur panel\, hosted by Dr Olga Kampaxi\, PGCHE\, FHEA\, Assoc CIP from Birmingham City University: \n\nManuel Davila – Professor at Birmingham City University\nLina Du – PhD student\nMuhammad Bilal – Professor of Applied AI and Technology Ethics at Birmingham City University\nDr Soobin Seo – Associate Professor at Washington State University\nDr Vadym Mozgovoy – External Lecturer\, University of Amsterdam & Researcher\, American Institute of Applied Sciences in Switzerland\n\nThis session offers a forward-looking yet actionable perspective on how intelligent technologies are changing hospitality today\, and what it means for the future of service. \nThis webinar is completely free for members and non-members! \n\n.fusion-button.button-2 {border-radius:2px;}BOOK YOUR FREE PLACE HERE\n\n.fusion-body .fusion-builder-column-2{width:100% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-2 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-2{width:100% !important;}.fusion-builder-column-2 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-2{width:100% !important;}.fusion-builder-column-2 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}} \n\n.fusion-body .fusion-flex-container.fusion-builder-row-3{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}
URL:https://events.ehotelier.com/event/ioh-midlands-webinar-ai-automation-and-the-future-guest-journey/
LOCATION:IoH Online
CATEGORIES:IoH Midlands,Webinars
ATTACH;FMTTYPE=image/jpeg:https://events.ehotelier.com/wp-content/uploads/sites/4/2026/05/IoH-midlands-Webinar-Smart-Hospitality-1-lsfTpO.jpg
ORGANIZER;CN="IoH Midlands":MAILTO:midlandschair@instituteofhospitality.org
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