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Demystifying Payments – Webinar by Cloudbeds

Payment Processing can be complicated and overwhelming, but it doesn’t have to be.

Join us as we talk to hoteliers and experts about simplifying payments and discuss the trends you need to look out for in 2021. Make sure you’re providing a frictionless payment experience for both your staff and your guests. 2020 has shaken up the way we do everything and payments are no exception.

Meet the experts:

  • Chris Fendley, Executive Vice President, Mastercard
  • Rafael Blanes, VP, Sales, Cloudbeds
  • Sebastien Leitner, VP, Partnerships, Cloudbeds
  • Rayna Coleman, Payments Risk & Compliance Manager, Cloudbeds


:00 – Welcome & Housekeeping
:05 – 2021 Payments trends in travel with Chris Fendley, Mastercard & Sebastien Leitner, Cloudbeds
:20 – The Death of Non-Refundable & Advance Purchase Rates with Rafael Blanes, Cloudbeds, and his guests: Lee Strickland, Cohort Hostel, & Skye Reid, Arrowhead Mountain Lodge
:35 – How to minimize chargebacks and refunds? with Rayna Coleman, Cloudbeds & and her guests: Rebecca Jones, Pine Creek Escape & John, and Adrianna Poulmentis, Ocean View Terrace
:50 – Open Mic – Q&A with the Cloudbeds Payments Team
:59 – Wrap-up

Is your property prepared?

Don’t miss out: Register HERE and prepare your 2021 payments strategy!

Wednesday, January 20th at 11 am EST.

January 20 2021


Date: 20-1
Time: 11:00 am - 12:00 pm
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