Join Benjamin Weinmann from Amadeus and Gordy Bayne from TRAVLR as they discuss the expectation of today’s travellers for a truly tailored experience.

This session will look at the role of suppliers within the travel ecosystem and how hoteliers can maximise the benefits from delivering personalised experiences.

This session will cover:

• What is personalisation
• Why personalisation matters
• The TRAVLR case study

This will be an interactive session, where the audience is encouraged to ask questions and share their own experiences.