The hospitality industry is constantly evolving to meet increasingly demanding guest expectations. Today’s travellers expect rapid service, expanded amenities, and immersive, memorable experiences. We will explore the hospitality investment trends that will deliver on these expectations.

Designed specifically for commercial hoteliers, this session focuses on leveraging data-driven insights to overcome industry challenges and boost revenue. Discover how to optimize commercial strategies by using analytics to make smarter business decisions, elevate guest experiences, and drive sustainable growth. Learn how leading hoteliers are harnessing data to stay competitive in a fast-paced market and maximize profitability.

Sean has helped many large corporations went through various type of innovation. He will share with audiences in this fireside chat what it takes to drive innovation in a large company,  what kind of leader can manage a large cross region team, how hospitality is different and draws him back, and why Hong Kong again at this time.

In today’s fast-paced world, the travel industry is rapidly evolving with the integration of cutting-edge technology. This session will explore how advancements in travel tech are transforming the customer experience from booking to check-in, and beyond. Join us as we dive into the latest trends in artificial intelligence, big data, and mobile solutions that are reshaping the industry. Learn how these innovations are driving efficiency, personalization, and customer satisfaction, and discover practical strategies to implement these technologies within your organization. Whether you’re a tech enthusiast or a travel industry professional, this session will provide valuable insights into the future of travel.

Andy will share with us his experience of digital transformation using data and technology to enhance customer experience.  He will further explain how travel industry is different and can be both challenging and rewarding. Also he will explore the future of technology using computer and behavioral science to anticipate the needs of guests.

Eaton Workshop is a global mission-driven hospitality company that focuses on the Triple Bottom Line as its business model , is global in outlook, yet local in community engagement. Mr. Thompson will demonstrate the advantages that a Triple Bottom Line model can provide in terms of Financial Returns, Marketing , People Engagement and Sustainable impact and how a Hotel can build community.